topic Re: Speak to a person in Nest Protect

Speak to a person

alibarber — Mon, 06 Jun 2022 22:52:05 GMT

Re: Speak to a person

jackschuch — Sun, 24 Jul 2022 01:20:19 GMT

My nest will not move past "No wire to Y1 wire detected". We lost power for an hour today.

Re: Speak to a person

MelbaDT — Fri, 12 Aug 2022 04:37:08 GMT

Hey folks,

Sorry for the delayed response here but thanks for posting.

Were you both able to speak to our support team already? If not yet, you may reach out to them via phone or chat here: https://goo.gle/3ie15Ae However since you're already here, perhaps we could help.

alibarber, could you tell us more about your concern so we could take a closer look at it?

jackschuch, is this a new installation or was it working before? Are you getting a specific code aside from this message? If you do, please try the suggested troubleshooting guide here: https://goo.gle/3PiSsFa

Let me know how it goes.

Best,

Melba

Re: Speak to a person

MelbaDT — Tue, 16 Aug 2022 03:45:41 GMT

Hey there,

Checking back in should you still need our help here. Let us know by replying to this thread with the information being requested above.

Best,

Melba

Re: Speak to a person

MelbaDT — Wed, 17 Aug 2022 03:46:35 GMT

Hi,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Melba