topic Re: How to remove old nest protect in Nest Protect

How to remove old nest protect

rgaila — Thu, 09 Sep 2021 18:12:45 GMT

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Original Poster: Arthur Andersen 660

My old Nest Protect Smoke detector has been replaced with a new one. How do I remove the old one from the Nest App.

Re: How to remove old nest protect

rgaila — Thu, 02 Sep 2021 14:44:14 GMT

Hi Arthur,

You can remove an old Protect from the Nest app by following the instructions below:

From the main app homepage, tap the settings cog in the top right
Select Protect from the list of options you are presented with
Select the Protect you wish to remove from the list
Scroll to the bottom of the page where you will find the option to "Remove Nest Protect"

Hopefully this helps but if you need any more assistance, let me know.

-From Phil S UK, Silver Product Expert.

Re: How to remove old nest protect

Jake — Fri, 17 Sep 2021 19:13:41 GMT

Hey Arthur,

I wanted to reach out and see if you are still in need of any help? Please let us know if you have any questions.

Best regards,

Jake

Re: How to remove old nest protect

Gjc21 — Thu, 25 Nov 2021 07:51:38 GMT

I’ve done the above but still getting told every month that the protects haven’t checked in

Any advice

Re: How to remove old nest protect

ov10fac — Sun, 27 Mar 2022 02:30:45 GMT

Nope no "Remove ..." option available!!

Re: How to remove old nest protect

cglem — Sat, 20 Aug 2022 19:56:30 GMT

HELP!!!!!

I'm having a similar issue. I reset my network password and then reset my nest connect, and now my old Nest Protect (2nd Gen) won't connect. I factory reset the device, but now I can't add a new one BECAUSE I CANT REMOVE THE OLD DEVICE FROM MY ACCOUNT. There is no "Remove" button in the app

Re: How to remove old nest protect

marian2022 — Fri, 04 Nov 2022 09:19:01 GMT

Hi, having the same issue. I cannot find at all the remove option. And the device is no longer responding to the app controls. Did you find any solution? Many thanks!

..........

Found it: you have to open the app, tap Protect, tap Settings (upper right corner), tap Protects (the location of your device: Hallway, kitchen etc.), scroll down...and there you will see Remove Nest Protect.

Re: How to remove old nest protect

marian2022 — Thu, 03 Nov 2022 10:18:54 GMT

Hi, did you find a solution for deleting the device? Thank you!

Re: How to remove old nest protect

EmersonB — Thu, 03 Nov 2022 17:51:57 GMT

Hello everyone,

I'm sorry to hear about your experience on your Nest Protect. To better understand this issue, If possible, can you send the screenshot of the settings of your Nest Protect from the Nest App. Also have you tried to reinstall the Nest App from your phone?

Keep us posted.

Thanks,
Emerson

Re: How to remove old nest protect

marian2022 — Fri, 04 Nov 2022 09:18:06 GMT

Finally done!

In fact, you have to open the app, tap Protect, tap Settings (upper right corner), tap Protects (the location of your device: Hallway, kitchen etc.), scroll down...and there you will see Remove Nest Protect.

Re: How to remove old nest protect

Markjosephp — Fri, 04 Nov 2022 18:21:39 GMT

Hi marian2022,

That's cool! Thanks for letting us know how you were able to remove your Nest Protect from the Nest app—hats off to you!

Please let us know if you have additional questions, otherwise we'll be locking the thread in 24 hours.

Best regards,

Mark