topic Re: Nest protect offline in Nest Protect

Nest protect offline

Ellen2 — Sat, 05 Feb 2022 17:46:30 GMT

I have two problems. My NEST protect is offline. I recently updated my WiFi. Also, I deleted one of my NEST protect from my app and can’t get it back.

Re: Nest protect offline

David_K — Sat, 05 Feb 2022 21:19:28 GMT

For your offline Nest Protect, have you tried these steps? What happened?

https://support.google.com/googlenest/answer/9234146

If you deleted a Nest Protect from the app, you'll need to reset it to be able to add it back to the app:

https://support.google.com/googlenest/answer/9226486

Re: Nest protect offline

HotPapa81 — Mon, 14 Feb 2022 03:28:35 GMT

I’m experiencing the same problem. None of those steps work. Why did they make it impossible to change the Wi-Fi on Protect devices?

Re: Nest protect offline

Ellen2 — Mon, 14 Feb 2022 12:00:59 GMT

hi...I had to remove each NEST protect from my app (I have three of them in my house) and then I was able to reset them all using the new WiFi. You have to scan the barcode in the back of each device when you are resetting them. Hope this helps.

Re: Nest protect offline

barbarastreis — Wed, 17 Aug 2022 00:02:16 GMT

This did not help me. I went through all the steps on the tech support page and this was one of the steps.

Re: Nest protect offline

Jake — Tue, 30 Aug 2022 19:41:22 GMT

Hey all,

Sorry for the late reply. I wanted to follow up and see I could be of any help. I found an article with more details. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Nest protect offline

Jake — Fri, 02 Sep 2022 17:30:47 GMT

Hey all,

I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Nest protect offline

MelbaDT — Tue, 06 Sep 2022 09:08:29 GMT

Hi,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Melba