topic Re: Missing Backplate Nest Protect Gen 2 in Nest Protect

Missing Backplate Nest Protect Gen 2

sunnyohmiego — Mon, 26 Sep 2022 05:23:21 GMT

Hi there,

I'm missing a backplate/mounting bracket for the Nest Protect Gen 2 (mains wired). Please advise how I can obtain a replacement?

Re: Missing Backplate Nest Protect Gen 2

H-Man — Mon, 26 Sep 2022 08:31:35 GMT

If under warranty, one of the admins here will point you in the right direction. If not, try ebay.

Re: Missing Backplate Nest Protect Gen 2

sunnyohmiego — Mon, 26 Sep 2022 09:04:40 GMT

Hi, yes under warranty.

Is there any admin here who can help me out?

Re: Missing Backplate Nest Protect Gen 2

EmersonB — Wed, 05 Oct 2022 22:28:21 GMT

Hi folks,

@sunnyohmiego thanks for posting and apologies for the late reply. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Emerson

Re: Missing Backplate Nest Protect Gen 2

sunnyohmiego — Wed, 05 Oct 2022 23:13:48 GMT

That's done, thanks.

Re: Missing Backplate Nest Protect Gen 2

EmersonB — Thu, 06 Oct 2022 19:00:58 GMT

Hello sunnyohmiego,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Thanks,
Emerson