topic Re: Need replacement in Nest Protect

Need replacement

Unhappycust — Thu, 22 Sep 2022 18:05:51 GMT

Trying to return a google nest protect that I’ve had only for 6 months and the smoke sensor is not working

Re: Need replacement

JillG — Thu, 22 Sep 2022 19:02:40 GMT

Hi @Unhappycust

You will need to contact support directly for that rma. See this link: Contact Us - Google Nest Help

Re: Need replacement

EdwardT — Wed, 28 Sep 2022 17:54:30 GMT

Hi folks,

@JillG, thanks for the help!

@Unhappycust, thanks for reaching out. How's it going? were you able to check the link that JillG provided? Let us know if you have questions and we'd be glad to assist.

Thanks,

Edward

Re: Need replacement

EdwardT — Fri, 30 Sep 2022 18:34:33 GMT

Hi Unhappycust,

I understand this has been a frustrating experience. We'll make sure to learn from this and take it as an opportunity to improve.

Thanks,

Edward

Re: Need replacement

EdwardT — Tue, 04 Oct 2022 16:11:10 GMT

Hi Unhappycust,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward