topic Re: Nest protect false alarms in Nest Protect

Nest protect false alarms

MoRo — Wed, 08 Sep 2021 21:08:28 GMT

My Nest Protect went off overnight last night. It said that there is a fire in our daughter's bedroom. There was no fire and I managed to silence it before the alarm sounded. It is now continually telling us that we have silenced it and has warned us that the alarm going will off a couple more times... which I silenced again.

Is there a way on the app that we can advise that there is no fire and to stop sending messages?

thanks

Re: Nest protect false alarms

GarrettDS — Tue, 14 Sep 2021 22:03:00 GMT

Hey there MoRo,

Sorry to hear about the false alarms that were happening, I'm sure it was confusing, but I'm happy to look into this for you.

I would suggest making sure that the sensors are uncovered and that there is no steam, or dust that is surrounding those. I would review this article to help with that.

Please let me know if you have any further questions or concerns as I'm happy to help.

Best regards,

Garrett DS

Re: Nest protect false alarms

Jake — Mon, 20 Sep 2021 22:44:48 GMT

Hey MoRo,

I wanted to reach out, and see if you are still in need of any help? Please let me know.

Best regards,

Jake

Re: Nest protect false alarms

MoRo — Tue, 21 Sep 2021 03:22:56 GMT

all good now, thanks for following up Jake!

Re: Nest protect false alarms

Jake — Tue, 21 Sep 2021 23:21:21 GMT

Hey MoRo,

Glad to hear everything worked out! I am going to go ahead and lock the thread at this time. Please feel free to create a new post if you have any other questions.

Best regards,

Jake