topic Re: Country not Supported in Nest Protect

Country not Supported

Hallithorvalds — Thu, 29 Sep 2022 20:10:10 GMT

Why is my country not supported in the app when I setup the Protect smoke and CO detector. I am not even able to skip choosing country.

Re: Country not Supported

Hallithorvalds — Thu, 29 Sep 2022 20:10:46 GMT

My country is Iceland

Re: Country not Supported

JillG — Thu, 29 Sep 2022 20:42:23 GMT

Hi @Hallithorvalds

Unfortunately, the Nest Protect isn't sold nor supported for use in Iceland yet.

Devices / services country availability - Google Store Help

Hope they will someday but for now you may run into issues with set up like this.

Jill

Re: Country not Supported

Hallithorvalds — Thu, 29 Sep 2022 21:00:43 GMT

Thanks @JillG, actually Nest Protect is sold in Iceland. Even though I bougt mine on Amazon.de. To go through the setup, I used address in Denmark and it seems to be working. But I don't understand why some countries are not supported.

Re: Country not Supported

EmersonB — Thu, 06 Oct 2022 15:58:06 GMT

Hi folks,

@JillG thanks for the information.

@Hallithorvalds I'm glad that it's working now after you use your address in Denmark. As of the moment, Nest Protect is not officially released in Iceland.

Let me know if you still have questions.

Regards,
Emerson

Re: Country not Supported

EmersonB — Sun, 09 Oct 2022 22:34:45 GMT

Hi Hallithorvalds,

How's it going? I'm dropping by to ensure that everything is covered here. Let us know if you have more questions in mind.

Thanks,
Emerson

Re: Country not Supported

Jake — Tue, 11 Oct 2022 17:23:05 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake