topic Re: Nest Protect 2nd Gen - Smoke Sensor Failure in Nest Protect

Nest Protect 2nd Gen - Smoke Sensor Failure

Shiyam — Fri, 14 Oct 2022 13:58:25 GMT

My Nest Protect chirps every few minutes and says the Smoke Sensor has failed. I followed the instructions to clean it but the issue continues. The area around it is free of dust and I continue to get the error after cleaning and moving the device to another area of the house.

I only bought this device in May 2022 and it shouldn't be failing within a few months especially after the money I paid for this versus a regular smoke/CO detector.

I tried starting a warranty claim but the form keeps saying there was an issue and to refresh the page and try again. How do I go about getting this issue addressed since it should still be under warranty.

Re: Nest Protect 2nd Gen - Smoke Sensor Failure

RXShorty — Fri, 14 Oct 2022 14:06:09 GMT

Hi @Shiyam

Did you already reach out to Nest Support? 🙂

https://support.google.com/googlenest/gethelp

Re: Nest Protect 2nd Gen - Smoke Sensor Failure

Jhonleanmel — Tue, 18 Oct 2022 19:03:29 GMT

Hey folks,

Thanks again for helping here, @RXShorty.
@Shiyam, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know.

Best,
Mel

Re: Nest Protect 2nd Gen - Smoke Sensor Failure

EmersonB — Fri, 21 Oct 2022 20:10:22 GMT

Hi everyone,

@Mcallaby I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

@RXShorty and @mel I appreciate your response.

Regards,
Emerson

Re: Nest Protect 2nd Gen - Smoke Sensor Failure

EmersonB — Sat, 22 Oct 2022 21:34:04 GMT

Hello Mcallaby,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Thanks,
Emerson