topic Re: Need a BackPlate for Protect Gen 2 - in Nest Protect

Need a BackPlate for Protect Gen 2 -

BuffaloBill — Sat, 17 Sep 2022 20:22:17 GMT

Moved to new home would like to install with new BackPlate Gen 2 Mfg Date April 06 2021 Today Sept 17 22

Where do I get a form to order part?

Re: Need a BackPlate for Protect Gen 2 -

H-Man — Mon, 26 Sep 2022 08:35:37 GMT

One of the Admins here should let you have the link if it's under warranty. If not, use ebay.

Re: Need a BackPlate for Protect Gen 2 -

aatienza — Fri, 07 Oct 2022 16:39:47 GMT

Hey BuffaloBill,

I'm sorry for the delay. Let's see what we can do — could you fill out this form and let us know once you're done?

I appreciate the help, H-Man.

Thanks,

Archie

Re: Need a BackPlate for Protect Gen 2 -

aatienza — Mon, 10 Oct 2022 19:49:48 GMT

Hey there,

It's us again. Were you able to fill out the form?

Thanks,

Archie

Re: Need a BackPlate for Protect Gen 2 -

EmersonB — Thu, 13 Oct 2022 21:17:15 GMT

Hi folks,

@BuffaloBill we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

@H-Man and aatienza I appreciate your helpful response.

Regards,
Emerson

Re: Need a BackPlate for Protect Gen 2 -

BuffaloBill — Thu, 13 Oct 2022 23:49:51 GMT

As I said before I have bought a new one 2nd Generation with 3.03 update. However I am in Blaine WA and using WiFi 2.4 G and CANNOT get either of my Protects to work. my router is the Google Mesh. I am very frustrated that it is so hard to connect. So far many attempts but neither will connect. My iPhone sees the Protect Wifi signal.

Im ready to buy a First alert and be done with them. Totally frustrated

Re: Need a BackPlate for Protect Gen 2 -

EmersonB — Wed, 19 Oct 2022 20:37:53 GMT

Hello BuffaloBill,

I'm sorry to hear if you're having trouble connecting your Nest Protects to your Wifi network. Our team sent you an email — have you received it?

Best,
Emerson

Re: Need a BackPlate for Protect Gen 2 -

EmersonB — Sat, 22 Oct 2022 21:25:06 GMT

Hi BuffaloBill,

I just wanted to follow up and see if you still need any help? Let me know if you have any additional questions from here.

Thanks,
Emerson

Re: Need a BackPlate for Protect Gen 2 -

BuffaloBill — Sat, 22 Oct 2022 22:11:43 GMT

No, Thanks for your question

Re: Need a BackPlate for Protect Gen 2 -

BuffaloBill — Sat, 22 Oct 2022 22:13:39 GMT

Again no help form anyone. probably a problem with my Google Mesh not recognizing the Google Protect, its a strange world. Again thank you for your concerns.

Re: Need a BackPlate for Protect Gen 2 -

BuffaloBill — Sat, 22 Oct 2022 22:15:29 GMT

What is the Best way to Sell the New/Used Out of Box and not working Protects, would you say eBay or Swappe

Re: Need a BackPlate for Protect Gen 2 -

EmersonB — Tue, 25 Oct 2022 20:11:14 GMT

Hey BuffaloBill,

We're sad to see you go. We hope we can make it up to you in the future. Keep us posted if you change your mind.

Regards,
Emerson

Re: Need a BackPlate for Protect Gen 2 -

BuffaloBill — Thu, 27 Oct 2022 19:42:17 GMT

Ebedia, Thanks again for your concerns, What do you actually do for Google as a Community Specialist? Tell me about some of the problems you can solve, I bet you have interesting stories.

Is there a way to monetize what you do. Were you ever a Google Noogler? Does Google headquarters still have the Best Baristas making fabulous drinks. Hope to brighten your day, and wish you brighter future.

Re: Need a BackPlate for Protect Gen 2 -

aatienza — Fri, 28 Oct 2022 23:40:32 GMT

Hey BuffaloBill,

I'm sorry for the delay. Could you fill out this form and let us know once you're done?

Thanks,

Archie

Re: Need a BackPlate for Protect Gen 2 -

EmersonB — Sat, 29 Oct 2022 02:01:23 GMT

Hi there,

I appreciate you taking the time posting here in the community. I’ve checked your case and saw that our support team sent you an email last October 11. Were you able to receive it?

Keep us posted.

Best,

Emerson

Re: Need a BackPlate for Protect Gen 2 -

aatienza — Tue, 01 Nov 2022 01:43:26 GMT

Hey there,

It's us again. Were you able to fill out the form?

Thanks,

Archie

Re: Need a BackPlate for Protect Gen 2 -

EmersonB — Tue, 01 Nov 2022 23:23:49 GMT

Hello BuffaloBill,

I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.

Regards,
Emerson

Re: Need a BackPlate for Protect Gen 2 -

EmersonB — Thu, 03 Nov 2022 17:56:10 GMT

Hi BuffaloBill,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Emerson

Re: Need a BackPlate for Protect Gen 2 -

aatienza — Fri, 04 Nov 2022 04:54:15 GMT

Hi there,

Do you still need help with your device? If so, please fill out this form.

Thanks,

Archie

Re: Need a BackPlate for Protect Gen 2 -

aatienza — Tue, 08 Nov 2022 05:29:15 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie