topic Re: Wifi jamming in Nest Protect

Wifi jamming

MaRain — Mon, 17 Oct 2022 20:05:08 GMT

My nest protect keeps telling me that it has detected wifi jamming. I haven't added any connections or new electronic equipment to my house since this started. What could be my issue and how do I fix this? I was told that the nest mesh system does not allow changing channels. This just started 2 or so weeks ago and it is horribly annoying. Please help me find the source or issue!!!

Re: Wifi jamming

TampaNest — Fri, 21 Oct 2022 16:36:58 GMT

Protect seems to only have a 2.4Ghz radio, at least that's my experience with my house full of second gen Protects. That wifi spectrum can be impacted by metal objects (refridgerator, etc.), bluetooth devices, microwaves, cordless phones, and of course neighbors if you're in a townhouse/apt/condo who have any of the above plus their own wifi. Too much overlap between access point signals if you have more than one, especially if they're on the same channel or have their transmit power set too high (which many people are inclined to do for maximum range), can cause this as well, as can neighbors who create such an issue.

If you're in a single family home, then it's probably not the neighbor issue, but perhaps you have more than one access point. If that's the case, you may be able to tweak the channels they use, to prevent them from overlapping, alter the transmit power, or move them further apart if it's a congestion issue.

Re: Wifi jamming

Markjosephp — Fri, 21 Oct 2022 22:22:19 GMT

Hi folks,

Thank you for sharing your knowledge about how connectivity affects the Nest Protects, @TampaNest.

@MaRain, some routers may have features that can cause connectivity issues but don't necessarily make them incompatible. Have a look at this article and let us know if you need more help.

Thanks,
Mark

Re: Wifi jamming

MaRain — Fri, 21 Oct 2022 22:37:06 GMT

I have had this system in place for approximately 2+ years and this has never been an issue. The protect is still connected to wifi so that isn't a problem like the article mentioned. The router is a nest router and again has been in place for multiple Years. Nothing has changed except the notifications are now continuing and very flipping annoying 😒

Re: Wifi jamming

Markjosephp — Fri, 21 Oct 2022 23:21:49 GMT

Hi MaRain,

Thanks for getting back and letting us know that the issue isn't about your Wi-Fi network.

Do you mind me asking what message you're getting from your Nest Protect? Do you get the same responses to all of them? Also, how many Nest Protects do you have and how many are impacted by the issue?

Looking forward for your response.

Best regards,

Mark

Re: Wifi jamming

MaRain — Fri, 21 Oct 2022 23:25:59 GMT

I only have 1. It keeps telling me "nest has detected some interference in your home network."

Re: Wifi jamming

MaRain — Fri, 21 Oct 2022 23:28:18 GMT

Home network jamming

Guard sensed an attempt at wireless signal jamming, which should trigger the alarm and send a notification to your phone. Although this isn't expected to happen very often, it could mean someone tried to disable wireless devices around your home. Contact local law enforcement if necessary.

Re: Wifi jamming

Markjosephp — Fri, 21 Oct 2022 23:46:24 GMT

Hi there,

Thanks for that details.

It appears that your Google Nest systems are not the issue in this situation. It's either a network interference issue or someone is trying to access or breach your system. Right now, the best thing to do is to contact your Internet Service Provider (ISP) for your security, and tell them about what's going on.

Please let us know how it goes.

Best regards,

Mark

Re: Wifi jamming

TampaNest — Mon, 24 Oct 2022 12:34:51 GMT

Are you in a multi-family dwelling (apt, condo, townhome)? Someone else's new gear could easily cause such an issue. Or a neighbor installing an exterior access point.

Re: Wifi jamming

EmersonB — Wed, 26 Oct 2022 17:41:09 GMT

Hi folks,

@MaRain I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

I appreciate the help @mark and @TampaNest.

Thanks,
Emerson

Re: Wifi jamming

EmersonB — Thu, 27 Oct 2022 19:14:08 GMT

Hi MaRain,

How's it going with your Nest Protect? Have you tried contacting your internet service provider? If you have other questions and concerns, feel free to let me know.

Regards,
Emerson

Re: Wifi jamming

EmersonB — Fri, 28 Oct 2022 19:36:21 GMT

Hey MaRain,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Best,

Emerson