topic Re: Sensor Error in history followed by Sensor Restored in Nest Protect

Sensor Error in history followed by Sensor Restored

az2 — Fri, 10 Sep 2021 14:51:44 GMT

Hello,

So my Nest Protect 2nd Generation in the history tab says that everyday at 506 pm a sensor error occurs but then is immediately followed by message at 506 pm that says the sensor was restored. Does anyone have any idea why this is occurring? I have received no other messages about sensor errors and my Nest passes its nightly promise everyday as well. I just want to make sure it is still safe to use and will detect smoke and CO.

Thanks everyone

Re: Sensor Error in history followed by Sensor Restored

GarrettDS — Tue, 14 Sep 2021 18:22:14 GMT

Hey there az2,

Sorry to hear about the sensor error message that you're getting, I know it can be confusing but I'm happy to look into this for you.

I need a little more information to understand what’s going on. Please provide us the following information so we could investigate further.

Screenshot of the sensor failure message on the Nest App.
Nest Protect type (wired or battery powered) and generation.
Software version.

Looking forward to hearing from you soon.

Best regards,

Garrett DS

Re: Sensor Error in history followed by Sensor Restored

Jake — Mon, 20 Sep 2021 22:46:57 GMT

Hey az2,

I wanted to reach out, and see if you are still in need of any help? Please let me know.

Best regards,

Jake

Re: Sensor Error in history followed by Sensor Restored

Jake — Wed, 22 Sep 2021 19:18:52 GMT

Hey az2,

It's been a few days since the last reply. I am going to lock the thread at this time and if you have any questions, please feel free to create a new post.

Best regards,

Jake