topic Re: Next Protect Sensor Failed in Nest Protect

Next Protect Sensor Failed

BG4 — Sat, 27 Aug 2022 17:21:46 GMT

Sensor failed - product is only 1 year old - tried to submit warranty claim but claim page has a bug that keeps erroring out - any suggestions on getting support?

Page error: "Refresh this page and try again. Sorry, there was a problem with the form. Customer ineligible: go/es-errors#DEFAULT_INELIGIBLE, Escalation event id: 5E73C41C7BD8D.994D29C.BB0E593B"

Re: Next Protect Sensor Failed

aatienza — Sat, 29 Oct 2022 02:16:48 GMT

Hey BG4,

I'm sorry for the delay and trouble. Let's check — could you fill out this form and let us know once you're done?

Thanks,

Archie

Re: Next Protect Sensor Failed

aatienza — Wed, 02 Nov 2022 22:21:53 GMT

Hey there,

It's us again. Were you able to fill out the form?

Thanks,

Archie

Re: Next Protect Sensor Failed

aatienza — Thu, 03 Nov 2022 22:28:33 GMT

Hi there,

Do you still need help with your device? If so, please fill out this form.

Thanks,

Archie

Re: Next Protect Sensor Failed

aatienza — Wed, 09 Nov 2022 00:42:21 GMT

Hey BG4,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie