topic Re: Nest doorbell in Nest Protect

Nest doorbell

Waltercox — Wed, 07 Sep 2022 00:17:56 GMT

Had the doorbell now for about a month. This is a terrible design. Doorbell will not stay in its cradle and when it does it goes off by itself. How has anyone resolved this? How do I get my money back. It’s just hanging. Very frustrating.

Re: Nest doorbell

MplsCustomer — Wed, 07 Sep 2022 01:27:11 GMT

@Waltercox

If you're talking about the Google Nest Doorbell (Battery), other customers in this forum have reported issues with how the doorbell is mounted.

If you want to exchange it for a replacement, you can contact Google Nest Support starting with this link (below). I don't know whether they'll accept a straight return; they seem to have a very short return window.

https://support.google.com/googlenest/gethelp

Re: Nest doorbell

Brad — Wed, 09 Nov 2022 16:37:10 GMT

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience.

Best regards,
Brad

Re: Nest doorbell

Brad — Mon, 14 Nov 2022 22:47:04 GMT

Hi there,

Just checking in to see if you have filled out the support form I sent previously. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Nest doorbell

Brad — Tue, 15 Nov 2022 16:57:07 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad