topic Re: Replacement Back Plate in Nest Protect

Replacement Back Plate

Elv — Fri, 08 Apr 2022 11:52:28 GMT

I need a replacement back plate for my Google Nest Protect 2nd Generation Smoke + Carbon Monoxide Alarm (Wired) but they are not available anywhere to buy. Please can you send me one?

Re: Replacement Back Plate

Vm2 — Sun, 10 Apr 2022 06:44:47 GMT

I am in the same boat. I spoke to a Google sales rep, but that was a quick dead end. I searched on eBay but nothing. I even tried getting it 3D printed. It’s hard to believe that it’s this difficult to replace. Is this the case with all other Nest products??

Re: Replacement Back Plate

Elv — Sun, 10 Apr 2022 07:02:24 GMT

I started a support chat and it got resolved quickly with offer to mail me one FOC.

Re: Replacement Back Plate

Vm2 — Sun, 10 Apr 2022 12:07:33 GMT

Thank you. Hopefully someone sees this support chat as well and offers the same assistance. 🤞🙏

Re: Replacement Back Plate

aldante13 — Wed, 27 Apr 2022 01:11:16 GMT

Same thing. Customer service told me to buy from nearest Google store or 3d party. Google store says they don't sell it and can't find a 3d party. Sadly, I invested in 7 of these Nests and now they are totally worthless to me. Terrible customer service. I'm so disappointed with Google. I don't mind paying for the replacements, but please make it possible for me to do so.

Re: Replacement Back Plate

Elv — Wed, 27 Apr 2022 06:30:54 GMT

They sent me a whole new unit, even though I only needed a new mounting plate, as it was within warranty and broke whilst being relocated

Re: Replacement Back Plate

aldante13 — Wed, 27 Apr 2022 07:20:23 GMT

Admittedly all of mine are out of warranty, but the issue is they have more than six years left before their expiration date, it’s a significant investment and the system is useless because Google has made absolutely no provision for allowing people to purchase these cheap, but necessary parts. That’s just stupid and not very customer-friendly. It’s as if they want people to reinvest in a whole new system to support their bottom line.

Re: Replacement Back Plate

ov10fac — Thu, 25 Aug 2022 16:48:43 GMT

Same issue and same problem. I may just replace all my NEST products with HP, I can get parts for them.

Re: Replacement Back Plate

Elv — Thu, 25 Aug 2022 17:15:45 GMT

£20 on eBay Uk I’d you search under “Google Nest Protect Generation 2 Gen 2 smoke detector mount back plate mounting” otherwise Google replaced whole unit if In warranty and broken as a result of faulty goods

Re: Replacement Back Plate

aatienza — Sat, 29 Oct 2022 02:05:30 GMT

Hey folks,

I'm sorry for the delay. Let's check — could you fill out this form and let us know once you're done?

Thanks,

Archie

Re: Replacement Back Plate

aatienza — Wed, 02 Nov 2022 22:23:17 GMT

Hey there,

It's us again. Were you able to fill out the form?

Thanks,

Archie

Re: Replacement Back Plate

Vm2 — Wed, 02 Nov 2022 22:50:43 GMT

Hi, Archie. Thanks for following up. I haven’t yet filled out this form. I will do it shortly. Thanks again.

Re: Replacement Back Plate

Vm2 — Thu, 03 Nov 2022 01:07:55 GMT

Archie, just filled out your form. Pls lemme know next steps. Thx.

Re: Replacement Back Plate

aatienza — Thu, 03 Nov 2022 22:20:00 GMT

Hey Vm2,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Archie

Re: Replacement Back Plate

Vm2 — Thu, 03 Nov 2022 22:30:38 GMT

Thanks, Archie. Much appreciated!

Re: Replacement Back Plate

aatienza — Fri, 04 Nov 2022 04:55:44 GMT

Hey Vm2,

You're welcome! Let us know if you have other questions as I'll be locking the thread after 24 hours.

Thanks,

Archie

Re: Replacement Back Plate

H-Man — Sat, 05 Nov 2022 17:18:12 GMT

There are replacement bits out there if you are out if warranty. Ebay has options for you.

Re: Replacement Back Plate

aatienza — Wed, 16 Nov 2022 02:47:54 GMT

Hey there,

H-Man, thanks for giving us other option.

@everyone, let us know if you have other questions, we're here to help.

Thanks,

Archie

Re: Replacement Back Plate

aatienza — Tue, 22 Nov 2022 01:07:19 GMT

Hey everyone,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie