topic Re: Nest Detect Sensor Not connecting in Nest Protect

Nest Detect Sensor Not connecting

benh — Sat, 10 Sep 2022 18:53:13 GMT

Hello,

The battery on my nest detect sensor needed to be replaced. It was working just fine, only needed a new battery. Once I replaced the battery, the sensor was not connected. I attempted to get it connected. no luck. so I removed the sensor from my profile and attempted to add it again to my system. No luck. The blue light turns on. I try to proceed to the next step and it gives an error code of, NSO26(4060). I can not find any info on this error code. I have also attempted to rest the sensor by holding down the button for 10 sec until it flashes yellow. still no luck.

Please help!

Thank you!!!!

Ben

Re: Nest Detect Sensor Not connecting

Cgwynne — Mon, 12 Sep 2022 17:05:54 GMT

Did you have any luck with this as the same is happening to us.

Re: Nest Detect Sensor Not connecting

aatienza — Wed, 16 Nov 2022 02:44:58 GMT

Hey folks,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. To confirm, are you getting a pulsing blue or 1 blue pulse? What phone are you using (Android, iOS)? Make sure your phone's Bluetooth is turned on. Also, have you tried reinstalling the Nest app to make sure it's up-to-date? Keep us posted.

Thanks,

Archie

Re: Nest Detect Sensor Not connecting

aatienza — Tue, 22 Nov 2022 00:22:36 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Nest Detect Sensor Not connecting

aatienza — Wed, 23 Nov 2022 06:36:35 GMT

Hey everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie