topic Re: Update WiFi connection, received error code P023 in Nest Protect

Update WiFi connection, received error code P023

Msbella — Fri, 18 Nov 2022 03:08:54 GMT

I changed my router and tried to update WiFi connection. Received error code P023. I checked router connection, reinstalled Nest app. Still can't add new router and password.

Re: Update WiFi connection, received error code P023

aatienza — Wed, 23 Nov 2022 01:56:35 GMT

Hey Msbella,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. What's the make and model of your new Wi-Fi router? What phone are you using to set up your Nest Protect? Also, what troubleshooting steps have you tried to fix this?

Check out this link for additional steps.

Thanks,
Archie

Re: Update WiFi connection, received error code P023

EdwardT — Sat, 26 Nov 2022 02:26:15 GMT

Hi Msbella,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

Re: Update WiFi connection, received error code P023

janthadeus — Sun, 27 Nov 2022 06:02:28 GMT

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help here, Archie and Edward.

Best,