topic Re: Nest Live Stream share doesn't work on iphone in Nest Protect

Nest Live Stream share doesn't work on iphone

RedBaron85 — Wed, 19 Oct 2022 04:09:39 GMT

Update browser message displayed in chrome, safari and Firefox instead of live stream. In all cases the browser is updated to the latest version. This only impacts iphone, android phones work fine. I need this so I can share only one of my cameras without sharing all cameras.

Re: Nest Live Stream share doesn't work on iphone

Brad — Thu, 03 Nov 2022 16:47:53 GMT

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

Re: Nest Live Stream share doesn't work on iphone

EmersonB — Tue, 15 Nov 2022 18:56:36 GMT

Hi folks,

@RedBaron85 checking in — have you tried restarting your Nest camera? If so, how did it go? Let me know if you need more help.

I appreciate the help, Brad.

Regards,
Emerson

Re: Nest Live Stream share doesn't work on iphone

RedBaron85 — Tue, 15 Nov 2022 19:02:10 GMT

Yes, it is only an issue on apple devices, it works on Android

Re: Nest Live Stream share doesn't work on iphone

EmersonB — Thu, 17 Nov 2022 19:47:00 GMT

Hello RedBaron85,

Thanks for getting back to us and we appreciate you sharing with us your feedback. You may share your specific Nest camera with your family member by sending them an invite. Here's how.

Let us know how it goes.

Thanks,
Emerson

Re: Nest Live Stream share doesn't work on iphone

RedBaron85 — Thu, 17 Nov 2022 22:48:37 GMT

I know how to do this and Ibwant to share one camera only. I get you can also create another account for that one camera to but, that is a hassle. The web sharing works on android can you fix it for apple products. The message reads the browser version is out of date however, the latest and supported version is used.

Re: Nest Live Stream share doesn't work on iphone

EmersonB — Sat, 19 Nov 2022 22:59:43 GMT

Hi RedBaron85,

To confirm, are you using your iPhone's web browser to share your Nest camera? Try using your Nest app or Google Home app to share it. Also if possible, can you use a different iPhone and check if it will work.

Keep us posted.

Thanks,
Emerson

Re: Nest Live Stream share doesn't work on iphone

EmersonB — Wed, 23 Nov 2022 14:22:34 GMT

Hey RedBaron85,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best
Emerson

Re: Nest Live Stream share doesn't work on iphone

EmersonB — Thu, 24 Nov 2022 16:12:30 GMT

Hello RedBaron85,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Emerson

Re: Nest Live Stream share doesn't work on iphone

RedBaron85 — Thu, 24 Nov 2022 16:28:41 GMT

Correct, using the iphone web browser. The nest app requires you to share the entire house which includes other things that I don't want to provide access to.

Re: Nest Live Stream share doesn't work on iphone

EmersonB — Wed, 30 Nov 2022 17:37:35 GMT

Hello RedBaron85,

Thanks for sharing with us your experience, it's a big help. Try following the steps here. Let us know how it goes.

Thanks,
Emerson

Re: Nest Live Stream share doesn't work on iphone

RedBaron85 — Wed, 30 Nov 2022 22:03:11 GMT

Did this option on that link:

Share your video stream with a public or private link (Nest app only)

The link will not play video on an iphone. Only an android device.

Re: Nest Live Stream share doesn't work on iphone

EmersonB — Thu, 01 Dec 2022 23:00:50 GMT

Hi RedBaron85,

That certainly hasn’t been easy for you. I would suggest you reinstall your Nest app from your iPhone and reinstall your web browsers and try it again. You might want to try downloading a different web browser and check if it works.

Keep us posted.

Best,
Emerson

Re: Nest Live Stream share doesn't work on iphone

EmersonB — Tue, 06 Dec 2022 15:32:45 GMT

Hey RedBaron85,

Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

Thanks,
Emerson

Re: Nest Live Stream share doesn't work on iphone

janthadeus — Thu, 08 Dec 2022 01:11:06 GMT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help, Brad and Emerson.

Best,

Re: Nest Live Stream share doesn't work on iphone

RedBaron85 — Thu, 08 Dec 2022 05:05:00 GMT

Nothings works...

Re: Nest Live Stream share doesn't work on iphone

janthadeus — Sun, 18 Dec 2022 00:27:22 GMT

Hey there,

I'm sorry for the delay. Let's further check this — do you have a computer (Windows or Mac) to try camera sharing?

Thanks,

Re: Nest Live Stream share doesn't work on iphone

janthadeus — Wed, 21 Dec 2022 00:39:51 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Re: Nest Live Stream share doesn't work on iphone

RedBaron85 — Wed, 21 Dec 2022 00:58:38 GMT

The only way to help is to confirm web camera sharing works for apple products. It works on all other platforms however, apple is one of the largest and nest/google should fix it.

Re: Nest Live Stream share doesn't work on iphone

janthadeus — Sun, 01 Jan 2023 02:53:30 GMT

Hello RedBaron85,

Thanks for sharing that with us. Could you try camera sharing without a password first, see if it works?

Regards,