topic Cant add a nest protect to the nest account in Nest Protect

Cant add a nest protect to the nest account

Malik71 — Wed, 21 Dec 2022 19:32:33 GMT

I have gen 2 nest protect I changed the router and after that I can not add the nest protect to the account I also bought a 2nd new one both of them won't get connected to the account google help line is use less.

I have 4 nest indoor cams and a nest thermostat. They work fine.

Plz help if any one has a solution

Re: Cant add a nest protect to the nest account

EmersonB — Mon, 26 Dec 2022 19:54:05 GMT

Hi Malik71,

Thanks for posting here in the community. I'm sorry to hear about your troubles connecting your Nest Protects to your new WiFi network. Let's go ahead and see what we can do here. To confirm, what app are you using to connect your Nest Protect to your new WiFi network?

Give these steps a try:

If you can't update the WiFi connection through the Nest app, I'l suggest you get all of them and place it on a table near your WiFi router.
Reset all of your Nest Protects to the factory default.
Don't forget to remove all of them from the Nest app before adding it.

Keep us posted.

Regards,
Emerson

Re: Cant add a nest protect to the nest account

EmersonB — Thu, 29 Dec 2022 20:03:51 GMT

Hello Malik71,

How's it going with your Nest Protects? We would appreciate it if you could share with us the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you — We'd like to make sure everything is working.

Thanks,
Emerson

Re: Cant add a nest protect to the nest account

EmersonB — Fri, 30 Dec 2022 20:07:52 GMT

Hey Malik71,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,
Emerson