topic Re: Nest Protect power connector in Nest Protect

Nest Protect power connector

bsh86 — Mon, 06 Sep 2021 13:17:43 GMT

Hi,

I’ve just moved house and trying to install my 2 Nest Protects into sites where there are currently wired smoke detectors.

However I don’t have the box with the 230v AC power connector so can’t fit it (my previous house already had a power source to the smoke alarms with the correct fitting.

How do I get 2 x replacement 230v AC power connectors?

Many thanks,

Bruce

Re: Nest Protect power connector

GallFam — Wed, 29 Sep 2021 18:58:58 GMT

Any luck on this? I’ve been waiting over a month. Best reached out and then they have gone silent despite numerous emails.

Re: Nest Protect power connector

bsh86 — Wed, 29 Sep 2021 19:05:43 GMT

DM the google nest support Twitter account and they will reply and sort it. They sent me out replacement parts but you need the serial number of your nest protect.

Re: Nest Protect power connector

scuk07 — Thu, 28 Apr 2022 15:10:32 GMT

I have the same issue but don't have a Twitter account. Is there any other way I can request / purchase these?

Re: Nest Protect power connector

Katherinedvm — Fri, 13 May 2022 01:43:52 GMT

I tried that but my nest protect is out of warranty. Nest refuses to send the part if you don’t have an active warranty. I have searched everywhere but can’t find this replacement part online. Does anyone have any suggestions? I am happy to pay for the part but it seems Nest hoards them in order to force you to buy an entirely new unit. Disgusting and not environmentally friendly considering this device works perfectly fine.

Re: Nest Protect power connector

Kjetil-Nyberg — Mon, 02 Jan 2023 09:01:15 GMT

I found this connector on Ebay. Maybe this connector will fit?

https://www.ebay.com/itm/122329798265

Re: Nest Protect power connector

EmersonB — Fri, 06 Jan 2023 14:38:57 GMT

Hello folks,

@bsh86 we understand your concern about the power connector of your Nest Protect. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

I appreciate the help, Kjetil-Nyberg.

Best,
Emerson

Re: Nest Protect power connector

Markjosephp — Mon, 09 Jan 2023 18:09:30 GMT

Hello there,

Thanks for assisting, Emerson.

@Kjetil-Nyberg, thanks for posting and for sharing a cable harness that would work for the Nest Protect. I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Regards,

Mark

Re: Nest Protect power connector

Kjetil-Nyberg — Mon, 09 Jan 2023 18:59:54 GMT

I have not verified that the cable harness will work. Just did a quick search and see if I found something close. Myself I solved the problem in another way, thank you.

I am no need of further help as I got my three Nest Protect working now. Just too bad they don't integrate together with my other smart home devices in Google Home. I am currently working on a solution on that too and might have found a way around the issue.

Thank you
Kjetil Nyberg

Re: Nest Protect power connector

Markjosephp — Mon, 09 Jan 2023 22:10:51 GMT

Hi Kjetil-Nyberg,

We appreciate your request for this additional feature, and please be assured that our product team is working non-stop with different partners to bring the best features to the Google Nest devices. So, please let our product team know about it by sending feedback.

If you have any further questions or concerns, please let us know before we close this thread in 24 hours.

Thanks,

Mark