topic Re: Wi-Fi Help on Gen 2 Nest Protect in Nest Protect

Wi-Fi Help on Gen 2 Nest Protect

Stevemaggiora — Tue, 10 Jan 2023 00:23:51 GMT

Last week I installed 6 Gen 2 Nest Protects. Everything went well.
Today I installed 3 more Gen 2 Nest Protects and they are all working, but, the six I installed last week are “offline”.
Any ideas on why this happened?

Re: Wi-Fi Help on Gen 2 Nest Protect

EmersonB — Thu, 19 Jan 2023 23:02:18 GMT

Hi Stevemaggiora,

Thanks for reaching out. I know how confusing it is when the others went offline right after you added your other Nest Protects. Let's see what we can do here. To confirm, how far are those 6 Nest Protects from your Wi-Fi router? Were there any recent changes to your Wi-Fi settings? What troubleshooting steps you've done so far?

Give these steps a try:

Try restarting your 6 Nest Protects and your Wi-Fi router.
Try performing a safety check up.

Let us know how it goes.

Thanks,
Emerson

Re: Wi-Fi Help on Gen 2 Nest Protect

Stevemaggiora — Fri, 20 Jan 2023 12:29:22 GMT

I used the Nest Safety checkup and got all nine Nest Protect Devices working.
thank you for your help.

Re: Wi-Fi Help on Gen 2 Nest Protect

EmersonB — Fri, 20 Jan 2023 13:59:46 GMT

Hello Stevemaggiora,

Thanks for getting back to us and we're glad that it's resolved now. We can consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Best,
Emerson