topic Re: Help with nest smoke alarm in Nest Protect

Help with nest smoke alarm

Zackwbutler — Thu, 19 Jan 2023 10:57:37 GMT

Hello, I recently purchased a nest protect smoke/co alarm. I set it up in the nest app and all seemed well. I then thought about how I can share the device and notifications with my fiancé. Upon researching it seemed i needed to download the Google home app and add her there as well as the nest protect. I added her in the Google home app without issue but I can’t get the nest and Google home apps to sync and add the device to the Google home app. When I click on add device it can’t find the nest protect. I used my Google account to sign up with nest. How can I get it so we both get notified if there’s an emergency

Re: Help with nest smoke alarm

DanCoco — Thu, 19 Jan 2023 19:19:42 GMT

Nest Protects are not supported by Google Home. They claim "theyre working on it " and will have that feature "soon" but from the communications we're seeing, its not likely to happen.

You would have to use the Nest app for these smoke detectors. The notifications of alarms for me have also been delayed or nonexistent on my phone.

I would return these before the return window expires.

Re: Help with nest smoke alarm

EmersonB — Wed, 25 Jan 2023 19:07:41 GMT

Hi everyone,

Thanks for reaching out. I understand your concern about adding your Nest Protect with the Google Home app. However, we don't have any news to share about applying this feature through the Nest app or Google Home app. We're always looking for ways to improve and we'll take it as feedback. I'd suggest you send feedback about your concern using this form to let the Google Engineering team know about your concern. While they won't respond directly back to you, this is the best way to let them know about this. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Best,

Emerson

Re: Help with nest smoke alarm

Zackwbutler — Wed, 25 Jan 2023 19:34:40 GMT

In the nest app it literally says you have to set it up in the home app to share access with other people. Why does it say that if you can’t even do it? This is ridiculous.

Re: Help with nest smoke alarm

DanCoco — Thu, 26 Jan 2023 00:11:30 GMT

Do not lock this thread. Issue is not resolved. That feedback form does nothing, ive used it. Please answer Zackwbutler's questions and instruct how to actually setup the Nest Protect l, even 8f 8t needs to be in the Nest app.

Re: Help with nest smoke alarm

EmersonB — Fri, 27 Jan 2023 23:26:52 GMT

Hello folks,

We appreciate you getting back to us. I understand your confusion. However, you need to use the Nest app for setting up your Nest Protect and if you need to share it with your family member, you should use the Google Home app if you already migrated your account. Let us know if you have other questions in mind.

Regards,
Emerson

Re: Help with nest smoke alarm

Zackwbutler — Sat, 28 Jan 2023 00:09:46 GMT

I understand that but I’m not sure how to do that which was the whole purpose of this post. The instructions I’ve found online are not working for me

Re: Help with nest smoke alarm

DanCoco — Sat, 28 Jan 2023 00:47:04 GMT

This is not really a possible solution. If the protect is only in the NEST app, why will sharing the HOME with others let them access notifications for the nest app? Do not close this thread.

Re: Help with nest smoke alarm

EmersonB — Fri, 07 Apr 2023 22:52:17 GMT

Hi Zackwbutler,

We appreciate all of the information you've shared and this is not the experience we want you to have. I know you did a lot of troubleshooting to resolve this issue. Here's the link on how you can set up your Nest Protect to the Nest app. Looking forward to your response.

Regards,

Emerson

Re: Help with nest smoke alarm

DanCoco — Sat, 08 Apr 2023 16:41:46 GMT

I don't see how this is helpful. Have you read the contents of this thread? In the first message in the thread, they stated they tried setup in the nest app.

Re: Help with nest smoke alarm

zoeuvre — Tue, 18 Apr 2023 19:59:09 GMT

Hi everyone,

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Thanks for your help, Emerson.

Best,

Zoe

Re: Help with nest smoke alarm

DanCoco — Tue, 18 Apr 2023 20:21:40 GMT

Please read threads before asking if issues are resolved. Many of these have followup questions that have been left unanswered.

Re: Help with nest smoke alarm

zoeuvre — Thu, 20 Apr 2023 16:04:12 GMT

Hi folks,

I understand and appreciate your insights about this matter. You can submit your feedback for this through the form given by Emerson above, since we don't yet have a timeframe for when the Nest Protect will be available through the Google Home app. However, to still share your Nest Protect with your other family members, you can log in to your Nest account on their device so that they can also have access to the Nest.

In the meantime, I'll go ahead and lock this thread in 24 hours. If you run into any more questions in the future, please feel free to create a new thread.

Cheers,

Zoe

Re: Help with nest smoke alarm

DanCoco — Fri, 21 Apr 2023 01:35:17 GMT

Again. Do not lock. The questions have gone unanswered and the feedback form is an insult to your customers at this point with empty claims that the issue is actually getting worked on.