topic Re: Carbon monoxide sensor failure in Nest Protect

Carbon monoxide sensor failure

Jay19 — Sun, 22 Jan 2023 11:16:20 GMT

My downstairs Neat Protect has been giving a carbon monoxide sensor failure alert every day for the past week. It says to replace the Nest Protect. It’s just over 2 years old and all systems checks come back as “everything’s ok”. Is there a way to fox this issue without having to replace is completely? What are my options? This issue was posted before but without clear is answers. Only with general

FAQ reference. This sensor is only 3 years old…

Re: Carbon monoxide sensor failure

CharlieMack — Mon, 23 Jan 2023 03:11:25 GMT

I have the same issue for a week now. It's only 2 years old.

Re: Carbon monoxide sensor failure

EmersonB — Fri, 27 Jan 2023 23:26:06 GMT

Hello folks,

Thanks for reaching out here in the Community and for sharing with us the steps you've done. Let's see what we can do here. To confirm, how many Nest Protects do you have? To further isolate this issue and If you have more than one Nest Protect, try swapping it to your other Nest Protects to see if it’s still giving you the same alert. In case it's only happening to that Nest Protect, we would suggest you to reset it to the factory default. Remember that after the reset all the history will get removed as well. Then, check its behavior and give us your feedback here.

Regards,

Emerson

Re: Carbon monoxide sensor failure

janthadeus — Tue, 31 Jan 2023 01:07:51 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Emerson.

Thanks,

Re: Carbon monoxide sensor failure

CharlieMack — Tue, 31 Jan 2023 02:42:23 GMT

I will try the above suggestion to see if it works. I was away until today so I didn't get a chance to try it.

Re: Carbon monoxide sensor failure

janthadeus — Tue, 31 Jan 2023 22:06:39 GMT

Hi there,

Sounds like a plan! Keep us posted.

Regards,

Re: Carbon monoxide sensor failure

janthadeus — Sun, 12 Feb 2023 00:15:17 GMT

Hey there,

CharlieMack, checking back in — did you get a chance to try the suggested steps above provided by Emerson? If so, how did it go? Let us know if there's anything else.

Jay19, how's it going? Still need our help?

Thanks,

Re: Carbon monoxide sensor failure

janthadeus — Mon, 13 Feb 2023 01:17:46 GMT

Hi folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,