topic Re: Nest Protect Will Not Set Up. in Nest Protect

Nest Protect Will Not Set Up.

Taylor1225821 — Fri, 03 Mar 2023 04:37:20 GMT

Hello, I just bought a Nest Protect Smoke alarm and it will not connect initially with an error code P030. I have never had the chance to enter my wifi information in at all and cant get past this step. It says "The app is having trouble connecting to the assisting Nest product." Please help! Bone of the numbers work and I can't get a callback

Re: Nest Protect Will Not Set Up.

aatienza — Tue, 14 Mar 2023 01:06:14 GMT

Hey Taylor1225821,

I'm sorry for the delay and trouble. Do you have other Nest devices at home? What’s the color of the LED status light? How far is the device from the router? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair? Those devices could interfere with the Wi-Fi or Bluetooth signal. Also, have you tried any troubleshooting steps to fix this?

Looking forward to your response.

Thanks,

Archie

Re: Nest Protect Will Not Set Up.

janthadeus — Tue, 21 Mar 2023 03:08:23 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate your help, Archie.

Thanks,

Re: Nest Protect Will Not Set Up.

janthadeus — Wed, 22 Mar 2023 03:33:40 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,