topic Re: Missing Protect 230v Connector in Nest Protect

Missing Protect 230v Connector

Shane732 — Tue, 07 Sep 2021 15:14:37 GMT

I recently purchased a number of Nest Protects from you. One of the devices is missing the connector for the mains. Is it possible to send out another connector?

Re: Missing Protect 230v Connector

David_K — Wed, 08 Sep 2021 22:12:59 GMT

Hi Shane732,

To provide the best support with this, I've shared this with the Google Nest community team, who can check on possible options and next steps. In the meantime, when and where did you purchase your devices from? Also, what country are you located in?

Re: Missing Protect 230v Connector

Shane732 — Thu, 09 Sep 2021 20:26:23 GMT

Purchased in the last 2 weeks in Dublin, Ireland

Re: Missing Protect 230v Connector

ai — Wed, 29 Sep 2021 21:45:08 GMT

Hello Shane732,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 4-5071000031734.
Kindly,
Ai