topic Re: Google nest protect smoke sensor failure in Nest Protect

Google nest protect smoke sensor failure

Balajikenneth — Wed, 29 Mar 2023 21:25:16 GMT

My nest protect starts chirping at early morning like 3-5 am. I tried to reset it by long press and it does a self test followed by " everything is fine" message. Later it starts chirping next morning. This has gone on for 1 week now and I've tried the self service methods of dusting it, resetting it etc. This is a direct powered version and not a battery one. This morning it says wifi connection problem too on top of smoke sensor failure.

I had opened a conversation before and have tried cleaning the dust off my device and also have changed my batteries and restarted it multiple times.

Below is the link for the previous conversation -

https://www.googlenestcommunity.com/t5/Nest-Protect/nest-protect-smoke-sensor-failure-1-year-old/m-p/260711

Re: Google nest protect smoke sensor failure

listairee — Wed, 29 Mar 2023 21:34:37 GMT

Hello @Balajikenneth,

Thanks for reaching out. Did you ever fill out the form mentioned in the previous conversation? If not, that's the place I would start at so they can best assist you with this issue.

Hope that helps! 🙂

Re: Google nest protect smoke sensor failure

Balajikenneth — Wed, 29 Mar 2023 21:37:35 GMT

Can you please send that link again?

Re: Google nest protect smoke sensor failure

Balajikenneth — Fri, 31 Mar 2023 12:16:06 GMT

Hello could you please send the link again?

Re: Google nest protect smoke sensor failure

Balajikenneth — Sat, 01 Apr 2023 11:46:50 GMT

Hello, my smoke sensor is beeping everyday and I have to reset it to stop beeping. I need a replacement device to be sent. Please assist.

Re: Google nest protect smoke sensor failure

Balajikenneth — Wed, 05 Apr 2023 23:57:31 GMT

Hello, I went ahead and filled that form but I've seen no replies back. how do I get my nest protect replaced?

Re: Google nest protect smoke sensor failure

Markjosephp — Thu, 06 Apr 2023 18:27:30 GMT

Hello folks,

I wanted to stop by and see how I could help.

Thanks for the help here, @listairee.

I'm sorry for the inconvenience here, @Balajikenneth. To make sure that we'll receive your form, could you please fill out another form using the same email associated with your Community profile? Let me know once you're done so I can reach out to our team.

Regards,

Mark

Re: Google nest protect smoke sensor failure

janthadeus — Sun, 09 Apr 2023 22:22:41 GMT

Hey Balajikenneth,

We haven't received your form. Were you able to fill it out? Do you still need help?

I appreciate the help here, listairee and Mark.

Thanks,

Re: Google nest protect smoke sensor failure

Balajikenneth — Sun, 09 Apr 2023 22:33:11 GMT

Hi I have filled the form multiple times and I have posted the issue here in the thread. What are you intending to find out from the form? I need my nest protect replaced soon. It beeps every day saying that the sensors have failed.

Re: Google nest protect smoke sensor failure

janthadeus — Wed, 12 Apr 2023 22:25:02 GMT

Hello there,

Thanks for the update. We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,