topic Re: smoke sensor problem in Nest Protect

smoke sensor problem

dsbarnette — Mon, 20 Sep 2021 19:47:24 GMT

I have taken the nets protect apart and there was no dust. I cleaned the disc and put in new batteries, still a smoke sensor problem. How do I get it replaced under warranty? 06AA01AC142002hc Manufactured April 01,2020 Replace by April 01,2030

Re: smoke sensor problem

Truckle0194 — Fri, 24 Sep 2021 16:34:26 GMT

Hi,

Did you get an answer to this problem? One of my protects has had the same issue and is not even a year old.

Re: smoke sensor problem

ai — Thu, 30 Sep 2021 20:35:42 GMT

Hi dsbarnette and Truckle01984,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon!
Kindly,
Ai

Re: smoke sensor problem

Zinkja2001 — Fri, 15 Oct 2021 01:09:07 GMT

I am also having the same issue that just started this evening and my device is under a year also.

Re: smoke sensor problem

Jake — Wed, 20 Oct 2021 21:40:00 GMT

Hey Zinkja2001,

Apologies for the delayed reply. I wanted to follow up and see if you are still running into the issue. Please let me know, as I would be happy to help out.

Best regards,

Jake

Re: smoke sensor problem

GarrettDS — Mon, 25 Oct 2021 20:20:46 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: smoke sensor problem

Zinkja2001 — Tue, 26 Oct 2021 00:07:37 GMT

Sorry. Yea I saw this and thought I responded. Yes I am still having issues and had had to leave the batteries out so it would stop beeping.

Re: smoke sensor problem

Jake — Tue, 23 Nov 2021 17:25:15 GMT

Hey Zinkja2001,

I am sorry for the late reply. I wanted to reach out and follow up with you. Were you able to get the issue resolved? If not, I would be more than happy to assist you and take a closer look. Please let me know.

Best regards,

Jake

Re: smoke sensor problem

Zinkja2001 — Tue, 23 Nov 2021 23:58:08 GMT

Hi. When I had my furnace service the guy put the batteries back in and was gonna take a look since they installed it. After having the batteries out for a week it seams it rest and has not beeped since. Thanks

Re: smoke sensor problem

Jake — Wed, 24 Nov 2021 19:25:34 GMT

Hey Zinkja2001,

Glad to hear everything worked out. With that being the case, I am going to lock the thread at this time. If you run into an issue from here, please feel free to create a new post.

Best regards,

Jake