topic Re: First Time Protect User - Bought 3, only first one connects to network. in Nest Protect

First Time Protect User - Bought 3, only first one connects to network.

larz28 — Wed, 29 Mar 2023 13:50:28 GMT

Same issue Alon posted a few weeks ago. I bought 3 Protects. First one connected to the network with relative ease. After that, nothing. "Something went wrong" This device (location) can't be set up. Factory reset this device by holding..... " I saw a youtube where a guy pulled the batteries from the initial unit because the subsequent units tried linking to IT rather than the network. I may explore that again. All the traditional troubleshooting doesn't work. I had all 3 lined up next to the router. each other. pulled batteries, I reset my phone, the router, tried settings. Still same error message. I guess having 1 networked may suffice. Would be nice to have all 3 though.

Re: First Time Protect User - Bought 3, only first one connects to network.

smvasa — Wed, 29 Mar 2023 14:38:42 GMT

I have 3 nest protect and they are working fine on a single network.

The trick is to follow the steps very carefully.

Like Reset the nest protect, restart the phone scan the QR code and enter the password correctly.

Re: First Time Protect User - Bought 3, only first one connects to network.

larz28 — Wed, 29 Mar 2023 14:44:55 GMT

Thanks for letting me know its poosible. I do follow the instructions but I vary between manually entering the 6 letter ID code and scanning the QR code to entertain myself in between failed setups. After 30 fails, I go do something else.

Re: First Time Protect User - Bought 3, only first one connects to network.

smvasa — Wed, 29 Mar 2023 17:22:13 GMT

If I were you I will

1. Reset the Nest Proct - Press it till you hear version number release.

2. Restart you phone

3. Goto nest app and "Add product"

4. Scan the QR code

5. Enter the wifi password

Re: First Time Protect User - Bought 3, only first one connects to network.

larz28 — Wed, 29 Mar 2023 18:11:01 GMT

Thanks, I will give it a try. Nothing to lose at this point. I also saw a vidro that says to do a factory reset, you hold the button for TWENTY seconds. Instructions only said ten. I may try that as well.

Re: First Time Protect User - Bought 3, only first one connects to network.

larz28 — Wed, 29 Mar 2023 19:34:33 GMT

So the 20 second reset made progress. Rather than an immediate error, it actually searches for the network now, lets me put in my password, does the set up. Now in the finishing up stage it spins for a bit but then gives me a P009.08 error code. Restarted both phone and protect, same error. but making progress! Thanks!

Re: First Time Protect User - Bought 3, only first one connects to network.

W4jsf — Fri, 31 Mar 2023 00:43:25 GMT

I'm having the exact same issue. Set 1 up, the 2nd will not connect. P009 error

Re: First Time Protect User - Bought 3, only first one connects to network.

Irv — Fri, 31 Mar 2023 16:50:53 GMT

https://youtu.be/XfNzfSVettk this is irving we chatted today have a great one ☺️

Re: First Time Protect User - Bought 3, only first one connects to network.

larz28 — Fri, 31 Mar 2023 16:52:04 GMT

I just got off the phone with my internet provider tech support. They said to go into the router app, click on Internet, then Advanced Settings, then switch the Self Organizing Network OFF during install. Then place all 3 units beside each other after a hard 20 second reset, and install per instructions. I'm going to attempt this next.

Re: First Time Protect User - Bought 3, only first one connects to network.

Irv — Fri, 31 Mar 2023 17:06:05 GMT

https://youtu.be/XfNzfSVettk

Re: First Time Protect User - Bought 3, only first one connects to network.

larz28 — Fri, 31 Mar 2023 20:36:07 GMT

We lost power so I had to wait but I just tried again. I lined up all 3 units right next to the router. Second unit would not connect. Same error code P009 0.80. Tried 3rd unit, same error. I deletes 1st u it off the netword and tried 2nd unit. same error. re connected the first unit. it added first try. second and third units, nothing.

Re: First Time Protect User - Bought 3, only first one connects to network.

corbind — Sun, 02 Apr 2023 19:25:56 GMT

Did you find a solution?

Re: First Time Protect User - Bought 3, only first one connects to network.

larz28 — Sun, 02 Apr 2023 20:06:55 GMT

Not yet. The only other thing I can think of to try is disable the first unit, then try to connect the 2nd or 3rd unit FIRST to see if they wont connect at ALL, or just dont like being second and third in line.

Re: First Time Protect User - Bought 3, only first one connects to network.

johnwgallagher — Sun, 02 Apr 2023 20:29:03 GMT

Make sure your WiFi is 2.4 GHz and IPv6.

Re: First Time Protect User - Bought 3, only first one connects to network.

larz28 — Mon, 03 Apr 2023 00:09:47 GMT

Thanks. I did try adding with the 2.4 ghz network both enabled and disabled. The IPv6 was enabled both times. Keep getting a P009 (0.80) error code after the "finishing up" phase of the install. Only the first unit connects successfuly

Re: First Time Protect User - Bought 3, only first one connects to network.

W4jsf — Thu, 06 Apr 2023 00:53:37 GMT

***Possible Solution***

I purchased 2 units. 1 worked, 2nd one had the error code. Tried dozens of things but none worked. I requested a return from Amazon where I purchased them from. A replacement unit just arrived and works perfect. Synced to the other unit and they're now working 100%. I believe there is a firmware glitch hidden in some units. A bad batch, apparently. If you can, ship your unit back for an exchange or refund and hope you get a proper unit.

Re: First Time Protect User - Bought 3, only first one connects to network.

corbind — Thu, 06 Apr 2023 01:48:13 GMT

I totally think it is related to the firmware. The latest version won't let older versions attach, and you can't upgrade them. The old version can let ones with newer firmware attach.

Re: First Time Protect User - Bought 3, only first one connects to network.

W4jsf — Thu, 06 Apr 2023 02:11:37 GMT

I definitely think they have a bad batch. I recommend everyone reaching out to them and asking for a warranty or something. I just happened to have caught a good one. Although there's nothing stopping them from pushing a firmware update that bricks everyone's working units

Re: First Time Protect User - Bought 3, only first one connects to network.

larz28 — Thu, 06 Apr 2023 02:24:00 GMT

That could be the case, but all of these are the same (gen 2). Maybe gen 2s dont like other gen 2s. My last ditch effort is to remove/reset the one that worked and try connecting one of the other two first. I just dont have much time to mess with smoke detectors. For now, they are all wired up and detecting smoke, but it would be nice getting the other 2 on the wi fi.

Re: First Time Protect User - Bought 3, only first one connects to network.

larz28 — Thu, 06 Apr 2023 03:24:42 GMT

I will try that. Just told Amazon I want to exchange the 2 non connecting units. They are shipping 2 new ones out in 2 days. I have a few weeks to return the 2 I've got to a local store that does amazon exchanges. Thanks for the tip!