topic Re: Changed phone number. How do I reset the account for access via Authentification in Nest Protect

Changed phone number. How do I reset the account for access via Authentification

Maranvel1234 — Tue, 14 Mar 2023 10:09:29 GMT

Hi,

I have changed job and my phone number is lost. The number was added in the Nest account and now I cannot access. How do I reset the account via my email instead of using phone number? The phone number is no longer in use... Please help.

Re: Changed phone number. How do I reset the account for access via Authentification

hjwatso1 — Wed, 22 Mar 2023 07:44:35 GMT

I have this issue too. I can't get past the 2nd factor authentication as I don't have that phone number associated with my account. What do I do?

Re: Changed phone number. How do I reset the account for access via Authentification

Maranvel1234 — Wed, 22 Mar 2023 14:43:06 GMT

It’s really frustrating and the support on Nest has closed down and no longer in service. Ridiculous! My house Nest product cannot not be logged on due to this… @googlenest: You have to have some sort of solution to solve this.

Re: Changed phone number. How do I reset the account for access via Authentification

zoeuvre — Fri, 07 Apr 2023 17:24:39 GMT

Hi everyone,

I’m sorry to hear you’re all having issues resetting your Nest accounts. Is there a chance that you can get a new phone that uses your old phone number? Your mobile service provider may be able to move your old phone number to a new phone, and the you can receive 2-step verification codes there.

Let us know how that works.

Best,

Zoe

Re: Changed phone number. How do I reset the account for access via Authentification

Jake — Tue, 11 Apr 2023 19:27:00 GMT

Hey all,

I wanted to check in and see if you managed to see Zoe's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: Changed phone number. How do I reset the account for access via Authentification

Jake — Fri, 14 Apr 2023 17:37:02 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,
Jake

Re: Changed phone number. How do I reset the account for access via Authentification

Maranvel1234 — Fri, 14 Apr 2023 18:14:54 GMT

Because google doesn’t have any solution for it?

Re: Changed phone number. How do I reset the account for access via Authentification

Jake — Thu, 27 Apr 2023 18:25:57 GMT

Hey Maranvel1234,

Apologies for the delayed reply. If the thread is not active, we close it to keep content fresh. Are you still having trouble getting access? Please let me know, as I would be happy to take a closer look.

Best regards,

Jake

Re: Changed phone number. How do I reset the account for access via Authentification

Juni — Tue, 09 May 2023 02:29:04 GMT

Hi there,

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.

Thanks,

Juni

Re: Changed phone number. How do I reset the account for access via Authentification

hjwatso1 — Tue, 09 May 2023 08:57:47 GMT

Unfortunately, I no longer have access to my old number and phone. So, I am still unsure of what to do.

Re: Changed phone number. How do I reset the account for access via Authentification

Ha6 — Wed, 21 Jun 2023 18:47:49 GMT

The old verification number was on my wife's mobile phone. She has passed on and I eliminated her phone number.