topic Re: Can't connect after changing modem and password. in Nest Protect

Can't connect after changing modem and password.

Ragusea — Tue, 25 Apr 2023 23:40:40 GMT

I have 3 smoke detectors. I changed modem and router. I go to Settings but nothing says DEVICE OPTIONS. The app's instructions don't reflect what I'ms seeing. Now what do I do to change my modem and password settings?

Re: Can't connect after changing modem and password.

MplsCustomer — Wed, 26 Apr 2023 00:02:13 GMT

@Ragusea

Does this Google Nest Help topic have what you need?

https://support.google.com/googlenest/answer/10165378

Re: Can't connect after changing modem and password.

Ragusea — Wed, 26 Apr 2023 00:08:01 GMT

I'm afraid not. The key word SETTINGS is just not available on my Nest App. Thanks.

Re: Can't connect after changing modem and password.

MplsCustomer — Wed, 26 Apr 2023 01:22:12 GMT

@Ragusea

This doesn't work?

In the Google Nest app, on the home screen, tap on Settings (the small gear at the top of the screen).

Then select your Nest Protect.

Then select Device Options.

Then select Wi-Fi connection.

Tap Next. The system should attempt to connect to your Nest Protect and start looking for Wi-Fi networks.

Select your Wi-Fi network and enter the password.

If this doesn't work, you could use these instructions to remove your Nest Protects from the Google Nest app and do a factory reset. After that, try reinstalling.

https://support.google.com/googlenest/answer/9293132?sjid=15868130410747270292-NA#zippy=%2Cremove-from-the-nest-app

Re: Can't connect after changing modem and password.

Ragusea — Wed, 26 Apr 2023 02:30:04 GMT

I'm afraid not. I can see no Device Options on my screen, there fore I can't get to Wi-Fi connection. But thanks for the effort.

Re: Can't connect after changing modem and password.

MplsCustomer — Wed, 26 Apr 2023 02:32:12 GMT

@Ragusea

You could try contacting Support:

https://support.google.com/googlenest/gethelp

Re: Can't connect after changing modem and password.

Ragusea — Fri, 28 Apr 2023 18:15:13 GMT

I contacted support and chatted with two staff, one for two hours and one for one hour. Neither one of them could fix the problem, although the second one assured me it was fixed. Despite seemingly endless interaction on a chat, my three smoke detectors are NOT properly connected. They had been nicely connected for 4 years but no longer. My guess is that the Google takeover and the interaction between the Nest app and the Google Home app has destroyed the product. A simple process is now so complex that even the staff can's solve a simple connection problem.

Re: Can't connect after changing modem and password.

zoeuvre — Sat, 29 Apr 2023 21:14:09 GMT

Hi Ragusea,

Thank you for reaching out here in Community forum, and I'm sorry to hear about the situation — that is not what we wanted you to experience. We’d like to take a look at this for you.

Could you please fill out this form with the needed information? Let me know once you have completed that. Please ask me any further questions if you have any.

Thanks for your help, @MplsCustomer.

Best,

Zoe

Re: Can't connect after changing modem and password.

zoeuvre — Wed, 03 May 2023 19:55:11 GMT

Hi there,

Thanks for completing the form; we have received it. Soon, a member of our upper team will contact you via email. Also, this thread will be locked within 24 hours.

Regards,

Zoe

Re: Can't connect after changing modem and password.

zoeuvre — Thu, 04 May 2023 20:03:38 GMT

Hello Ragusea,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

All the best,