topic Expiration on Nest Protect in Nest Protect

Expiration on Nest Protect

rolypris — Sat, 29 Apr 2023 17:35:17 GMT

I’m based in the UK. Please advise on the expiration of the Nest Protect Gen 2 on the box, as I’d like to order some. Also, if I decide to give them as gifts to someone living in Singapore, will there be any problem using the Nest Protect there? Thanks.

Re: Expiration on Nest Protect

David_K — Sun, 30 Apr 2023 11:12:17 GMT

To comply with certification standards, 2nd gen Nest Protect has to be replaced after 10 years. The "replace by" date is displayed in the Nest app, and is also printed on the back of the device. However, don't confuse this with the warranty period. It has a two-year limited warranty. As for sending it as a gift to Singapore, you should be aware Google Nest products are optimized to work best with specific Wi-Fi standards depending on where they are sold. This means if you buy a product in one country, it may not work as expected, or may not work at all, if you try to use it in a different country than where it was purchased. In addition, Nest Protect is not officially sold or supported in Singapore. Therefore, to receive support or claim on the warranty if ever needed, it would need to be returned to a country where it is officially sold and supported.

When to replace your Nest Protect - Google Nest Help
Hardware Warranty Center - Product Documentation Help

Re: Expiration on Nest Protect

zoeuvre — Thu, 04 May 2023 19:46:39 GMT

Hi rolypris,

Thanks for reaching out to us. How's it going? Were you able to read the information that davidking has shared? In case you have an update, let us know and we'll be happy to help.

i appreciate your help, @David_K.

Best,
Zoe

Re: Expiration on Nest Protect

Jenelyn_O — Mon, 08 May 2023 17:57:08 GMT

Hi there,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate your help, @David_K and Zoe.

Thanks,

Jenelyn

Re: Expiration on Nest Protect

Jenelyn_O — Tue, 09 May 2023 18:02:58 GMT

Hey rolypris,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn