topic Next Protect 2nd Generation battery problem still happening on new units in April 2023? in Nest Protect

Next Protect 2nd Generation battery problem still happening on new units in April 2023?

sedislm — Sun, 30 Apr 2023 02:52:25 GMT

Just installed a brand new wired Protect 2nd generation. Connected fine...seems fine. Brand new Energizer Lithium batteries as specified. Runs for about 8 hours, then start reporting low batteries. Tested the batteries...they are fully charged and now low.

Unit was manufactured in 10/22 and is running what appears to be the latest firmware, 3.5rc5

What gives? Is Next still putting out defective units that apparently thousands of people have experienced (judging by the hundreds of such messages on various forums?)

Is there any know fix for this issue (other that actually replacing the batteries (which are fine) or returning the unit and hoping to get a non-defective one?

Re: Next Protect 2nd Generation battery problem still happening on new units in April 2023?

zoeuvre — Thu, 04 May 2023 20:22:45 GMT

Hi there,

I’m sorry to hear about the situation, and for the delay in response. We’d like to take a look at this for you. Could you please fill out this form with the needed information?

Thanks,

Zoe

Re: Next Protect 2nd Generation battery problem still happening on new units in April 2023?

Jenelyn_O — Mon, 08 May 2023 17:52:06 GMT

Hi folks,

Checking in — were you able to fill out the form provided above? Please let us know once done.

I appreciate your help, Zoe.

Best,

Jenelyn

Re: Next Protect 2nd Generation battery problem still happening on new units in April 2023?

Jenelyn_O — Thu, 11 May 2023 18:55:31 GMT

Hi sedislm,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn