topic Re: Forgot password in Nest Protect

Forgot password

erfanss21 — Mon, 08 May 2023 12:23:47 GMT

I forgot my email password and I don't have access to my mobile phone. Delete my email

Re: Forgot password

JillG — Mon, 08 May 2023 17:24:46 GMT

Hi @erfanss21

We aren't able to help with password issues as we are a community forum.

Re: Forgot password

zoeuvre — Thu, 11 May 2023 17:49:55 GMT

Hi erfanss21,

Thanks for posting here in the Community forum, and I’m sorry to hear about the situation.

To reset your password, Follow the steps to recover your Google Account or Gmail. If you lose your phone, you can ask your carrier to transfer your phone number to a new phone or SIM card so that you can receive the 2-Step Verification again.

On the other hand, if you wish to delete your email, you may follow this guide.

Let us know if you have any other questions.

I appreciate your help, @JillG.

Best,

Zoe

Re: Forgot password

Jenelyn_O — Mon, 15 May 2023 15:43:51 GMT

Hi there,

Checking if you still need help. Please let us know, as we'll be willing to assist you further.

Thanks for your help, Zoe.

Thanks,

Jenelyn

Re: Forgot password

Jenelyn_O — Tue, 16 May 2023 16:31:23 GMT

Hey erfanss21,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn