topic Re: Nest Protect is OFFLINE in Nest Protect

Nest Protect is OFFLINE

Duncanrc — Mon, 15 May 2023 15:48:57 GMT

After checking the app and discovering that the nest protect systems we have, which are six devices throughout the house are all off-line. Why? Wi-Fi has not changed and is working throughout the house with the 20 other devices that we have.

They are second generation and have been installed for around five weeks. A Wi-Fi reboot was performed with no results.

Re: Nest Protect is OFFLINE

Duncanrc — Mon, 15 May 2023 18:40:43 GMT

have done a factory reset of router with no change with nest products.

Our 3rd Gen NEST thermostat and sensor is all good.

Re: Nest Protect is OFFLINE

Duncanrc — Mon, 15 May 2023 20:20:56 GMT

also pressed the button on two of the nest protects and got a notification it was checking network. Answered with please check again later....

Also tried with another router with same network settings.....no results...

Re: Nest Protect is OFFLINE

Duncanrc — Wed, 17 May 2023 04:55:43 GMT

And now everything seems to be back to normal. Frustrating when it seems that there is no issue with the status of the system.....

Re: Nest Protect is OFFLINE

zoeuvre — Thu, 18 May 2023 23:49:01 GMT

Hi Duncanrc,

Thanks for the update. I'll consider this post as complete and will lock the thread in 24 hours. Feel free to start a new thread and we'll be happy to help.

Cheers,

Zoe