topic Nest protects going offline in Nest Protect

Nest protects going offline

Dobby1 — Sun, 21 May 2023 02:56:53 GMT

I have nine of these things. They've worked with no issues until the past couple of months. Now seemingly random units go offline.

Perhaps related is that one of my hubs will no longer verbally control my thermostat. The thermostat does show on the hub and can be controlled by touch.

I've "synched all devices", reset my internet (which is 5 gig by the way).

I wish I'd not spent so much money on all this junk. A company as big and successful as Google could have all these things working perfectly I minutes if they wanted.

Re: Nest protects going offline

zoeuvre — Thu, 25 May 2023 15:04:52 GMT

Hi Dobby1,

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. I'd like to take a look at this for you.

Does your router supports dual bandwith? If yes, please try to connect your Nest Protect to the 2.4 GHz network aside from the 5 GHz network.

Let me know how it goes.

Best,

Zoe

Re: Nest protects going offline

Dobby1 — Thu, 25 May 2023 16:05:38 GMT

I was able to learn how to disable the 5g radio on my gateway. However, I got this error message:

"When an extender is used, the 5Ghz radio cannot be disabled."

I am using extenders based on at&t recommendation, because several devices weren't getting a good signal despite the space being modest - about 1400ft²

Re: Nest protects going offline

EmersonB — Fri, 21 Jul 2023 06:30:48 GMT

Hey folks,

@Dobby1, thanks for getting back to us. We understand your concern however, the Nest Protects can't be connected to the 5GHz bandwidth and they can only be set up and controlled remotely with the Nest app. Also, have you tried asking AT&T if you can create a separate 2.4GHz bandwidth for your Nest Protect? Looking forward to your response.

I appreciate the help, Zoe.

Regards,

Emerson

Re: Nest protects going offline

EmersonB — Tue, 25 Jul 2023 06:04:37 GMT

Hi Dobby1,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Protect? Were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Thanks,
Emerson

Re: Nest protects going offline

EmersonB — Wed, 26 Jul 2023 06:27:38 GMT

Hello Dobby1,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson