topic Re: Nest protect unable to add to the account in Nest Protect

Nest protect unable to add to the account

jserrahima — Mon, 29 May 2023 09:10:43 GMT

I've tried several time to add the new Nest protect to my account without success.

I always get te error: P009 Unable to add Nest Protect to your account. Try in a few hours.

I've reset the device, I've restarted the phone...

I don't know what else I can do

Thanks for your help

Re: Nest protect unable to add to the account

winterwolfes — Mon, 29 May 2023 22:48:05 GMT

I just came here to post the same exact issue with the Nest Protect just delivered today. Hope we get a response. Right now I have no smoke alarm for my kitchen because the old one died.

Re: Nest protect unable to add to the account

Kowl — Tue, 30 May 2023 04:44:14 GMT

If you have other Nest products installed, check out this thread's comment by @BoulderJ
https://www.googlenestcommunity.com/t5/Nest-Protect/Nest-Protect-P009-Error-Cannot-Add-To-Account/td-p/423976

Re: Nest protect unable to add to the account

jserrahima — Thu, 01 Jun 2023 12:25:28 GMT

Hi
Solved creating a new home

Thanks

Re: Nest protect unable to add to the account

winterwolfes — Thu, 01 Jun 2023 13:27:38 GMT

I hope that's not the only answer. That seems kind of absurd if a Nest product can't be added to an existing home. If that is the only solution I'll just return it.

Re: Nest protect unable to add to the account

winterwolfes — Thu, 01 Jun 2023 14:09:00 GMT

I found a fix (at least for me) and it worked immediately. What I had been instructed to do was move as close to the router as I could during the install. I was literally placing the Nest Protect next to the router and I just kept getting the error. Then I saw people saying you had to uninstall any other Nest doorbells or cameras, which I did not want to do, but it made me think maybe if the Nest Protect is trying to connect through my doorbell, I need to move it closer to the doorbell. I walked outside and placed it right up against the doorbell. Th doorbell came up on the app while I was going through the connection process and the Nest Protect connected right away to my account. So if you have another Nest camera or doorbell. Try placing your Nest Project right on top of it and then start the connection process. It seems like the Nest Protect tries to connect to your account through existing devices instead of going through your router. Problem solved (for me)!

Re: Nest protect unable to add to the account

zoeuvre — Thu, 01 Jun 2023 19:30:37 GMT

Hello folks,

@jserrahima, I’m happy to hear that everything has been sorted out.

@marcel4, thanks for sharing some helpful information for troubleshooting this situation, and I’m also glad that you’ve sorted this out on your own. I appreciate the gesture.

Since we can now consider this one complete, I will be locking this in 24 hours if we don't hear back from you again. Feel free to start a new thread, and we'll be happy to help.

I appreciate your help, @Kowl.

Cheers,
Zoe