topic Re: Protect factory reset not working in Nest Protect

Protect factory reset not working

Teisen — Mon, 05 Jun 2023 01:05:47 GMT

After some network changes, my Nest Protect went offline. After several attempts to get it reconnected, I decided to do the factory reset.

Following the instructions found all over the interwebs, I pushed the button until it started saying the version number, released the button, got the warning and the 10 second countdown. So it *seems* to work.

But I still cannot connect. And if I press the button it says "Ready in the bedroom - press to test". So it does not seem to have cleared the settings. It is also not prompting for Language setup or anything else.

So it really seems as if the factory reset is not working.

Please help. Thank you.

Re: Protect factory reset not working

zoeuvre — Sat, 10 Jun 2023 16:22:21 GMT

Hi Teisen,

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. I found a helpful guide for you ton reset your Nest Protect and erase all its settings.

Let us know how it goes.

Best,

Zoe

Re: Protect factory reset not working

zoeuvre — Tue, 13 Jun 2023 16:30:39 GMT

Hi there,

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Thanks,

Zoe

Re: Protect factory reset not working

zoeuvre — Wed, 14 Jun 2023 17:26:40 GMT

Hello Teisen,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

Regards,

Zoe

Re: Protect factory reset not working

Teisen — Wed, 14 Jun 2023 20:50:59 GMT

Zoe - as explained in my original issue i have tried to follow thr reset guidance and specifically created this case because it is not working. How come you would then recommend the same steps again? Please escalate to someone able to read my original request and suggest a fix. Thank you kindly.

Re: Protect factory reset not working

zoeuvre — Sat, 17 Jun 2023 20:16:11 GMT

Hello there,

Don't give up on us yet. We'd like to further check on this. Could you fill out this form and let me know once you're done?

Best regards,

Zoe

Re: Protect factory reset not working

Teisen — Tue, 20 Jun 2023 02:52:47 GMT

Filled the form out - thanks!

Re: Protect factory reset not working

zoeuvre — Tue, 20 Jun 2023 20:24:52 GMT

Hi there Teisen,

We've received your form; thanks for filling it out. Please keep an eye on your email, as someone from our team will reach out to you to assist you further. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments. Please let me know if you need further assistance.

All the best,

Zoe