topic Re: Nest Protect way too sensitive in Nest Protect

Nest Protect way too sensitive

JakeC — Tue, 27 Jun 2023 02:12:03 GMT

Is there a way to lower the sensitivity of the protect? I have the steam sensor turned on, but even there tiniest bit of steam sets it off. I'm having to silence it badly every day for just existing.

Re: Nest Protect way too sensitive

zoeuvre — Sat, 01 Jul 2023 18:51:36 GMT

Hi JakeC,

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. Let me take a look at this for you.

Since it appears to be environmental, can you try to move the Nest Protect to another location? Also, like any smoke alarm, dust buildup on the outside or inside of Nest Protect can prevent it from working properly. Therefore, as a part of standard ongoing maintenance, you may need to thoroughly clean the outside and inside of your Nest Protect and perform a Safety Checkup on your smoke alarm. Then let me know how it goes.

Best,

Zoe

Re: Nest Protect way too sensitive

zoeuvre — Tue, 04 Jul 2023 18:56:39 GMT

Hi there,

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.

Thanks,

Zoe

Re: Nest Protect way too sensitive

zoeuvre — Wed, 05 Jul 2023 19:08:51 GMT

Hello JakeC,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

Regards,

Zoe

Re: Nest Protect way too sensitive

JakeC — Thu, 06 Jul 2023 14:29:00 GMT

Yall are like, super interested in locking topics. It's almost like you have persistent issues that you don't want people to continue discussions on ... hmmm.

Anyways. I can't move them, not that it would make a difference. After about 20ft from the potential "source" that would cause them to activate, I feel like it doesn't matter.

I am going to try cleaning them, but we will see. The other night they went off every 45 minutes. In the night. There was no steam, no cooking, no smoke, no nothing. So they are activating off of something. General air quality perhaps?

Re: Nest Protect way too sensitive

Jenelyn_O — Sun, 17 Sep 2023 23:08:45 GMT

Hi folks,

I know it's been a while now. How's your Nest Protect after you clean them? Were you able to perform a safety checkup? Please let us know how it goes.

I appreciate the input, Zoe.

Kind regards,

Jenelyn