topic Re: Haven't heard from support in Nest Protect

Haven't heard from support

Apollo606 — Sat, 29 Apr 2023 22:33:33 GMT

Hi, I filled out the form that @zoeuvre said to do about Heads up not working for me and another user (Ozi). Zoe said that we would be contacted soon and it's been a while. Can someone please get back to us?

Re: Haven't heard from support

aatienza — Sun, 30 Apr 2023 21:54:42 GMT

Hey Apollo606,

I'm sorry for the trouble. I'll check this with our team and get back to you once we have an update.

Thanks,

Archie

Re: Haven't heard from support

Apollo606 — Fri, 05 May 2023 13:07:59 GMT

Hi, haven't heard from anyone. Thanks.

Re: Haven't heard from support

janthadeus — Tue, 09 May 2023 06:46:18 GMT

Hey there,

We know that this has taken some time. Rest assured we're not leaving you hanging. I’ve made a follow-up with our team — I'll get back to you as soon as I have something to share.

I appreciate your help here, Archie!

Thanks,

Re: Haven't heard from support

Apollo606 — Wed, 10 May 2023 16:46:03 GMT

Hi, it's been over 2 weeks and no outreach from Support. What is going on?

Re: Haven't heard from support

Markjosephp — Sat, 20 May 2023 16:43:04 GMT

Hello Apollo606,

I see an ongoing discussion with our higher tier of support via email. So we can consider this one complete, and I will lock the thread within 24 hours.

Regards,

Mark

Re: Haven't heard from support

Apollo606 — Sun, 21 May 2023 02:35:23 GMT

Hi. I've written to them twice. Nothing back. Can you please get some traction?

Re: Haven't heard from support

Markjosephp — Fri, 07 Jul 2023 21:55:53 GMT

Hi Apollo606,

I know it has been a while, but I wanted to ensure that everything was covered here.

It looks like we have found a solution by replacing your thermostat. So I'm going to lock this thread in 24 hours. If you have any other concerns or questions, please feel free to create a new thread.

Regards,
Mark