topic Re: Nest protect sensor needs attention in Nest Protect

Nest protect sensor needs attention

chetk — Tue, 11 Jul 2023 21:27:50 GMT

One of the Nest Protect sensors beeped and the error message accompanying a yellow light, says "there is a problem with the smoke sensor". I've cleaned it as instructed but to no avail, please direct me how to get a replacement, it is only a year and a half old.

Thank you,

Chet

Re: Nest protect sensor needs attention

EdmondB — Mon, 17 Jul 2023 00:40:27 GMT

Hello chetk,

I’m sorry to hear you’re having trouble with this. No worries; we'll check this out. Just a few questions: Are there any previous events with Nest Protect, such as false or legitimate alarms, chirps, or other unexpected behavior? Does the reported sensor failure correspond with any recent construction, cleaning, or other activities in the house that could have introduced large amounts of dust or foreign particles into the environment? Have you tried doing a Safety checkup on the Nest Protect?

Check out this link on how to do a Safety Checkup on the Nest Protect.

I look forward to your response.

Thanks,

Edmond

Re: Nest protect sensor needs attention

chetk — Mon, 17 Jul 2023 19:08:33 GMT

Hi Edmond,

I had thought this issue was solved, after replacing the batteries, as everything looked fine, until today. The same sensor is giving me the same warning as it was last week. The yellow light is on and in the app, it says, "the sensor has failed, replace the sensor". Please advise, as I don't wish to go without protection for any longer than is absolutely necessary.

Re: Nest protect sensor needs attention

EdmondB — Mon, 17 Jul 2023 19:12:13 GMT

Hey there,

I'm sorry to hear about your experience on your Nest Protect. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Regards,
Edmond

Re: Nest protect sensor needs attention

chetk — Mon, 17 Jul 2023 19:27:13 GMT

I completed the form, thank you.

Re: Nest protect sensor needs attention

EdmondB — Tue, 18 Jul 2023 20:17:04 GMT

Hey there,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Thanks,
Edmond

Re: Nest protect sensor needs attention

chetk — Wed, 19 Jul 2023 12:43:03 GMT

Thank you.

Re: Nest protect sensor needs attention

zoeuvre — Wed, 19 Jul 2023 18:00:19 GMT

Hi folks,

@chetk, I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

I appreciate your help, Edmond.

All the best,

Zoe