topic Smoke sensor failure in Nest Protect

Smoke sensor failure

DougW — Tue, 01 Aug 2023 16:47:15 GMT

smoke sensor failure on 5 year old unit. cleaned and replaced batteries and even the unit says "replace me".

cracked the button trying to save it. now it looks like the other 3.

Re: Smoke sensor failure

RXShorty — Tue, 01 Aug 2023 20:53:56 GMT

Hi @DougW

If you already cleaned the sensors, I am not sure the device can be restored safely.

You could reach out to Google Nest Support to ask about your options, but it looks like it needs replacement.

Re: Smoke sensor failure

DougW — Tue, 01 Aug 2023 21:43:45 GMT

I went back and aggressively used canned air and a strong shop vacuum over every nook and cranny and only then did the unit pass its checks.

The hugh ugly hole in the middle does not say this Google product is well made. Suggest offering free vinyl stickers to cover up this flaw. Three out of 4 of mine are cracked from testing.

Re: Smoke sensor failure

zoeuvre — Sat, 05 Aug 2023 18:17:23 GMT

Hi folks,

@DougW, I understand it might be troublesome to take photos. We ask for them to help us better understand the issue and get a glimpse of what the damage looks like. You can reply and attach your photos in this thread. Once I receive your reply, we can continue to discuss your options.

I appreciate your help, @RXShorty.

Best,

Zoe

Re: Smoke sensor failure

zoeuvre — Tue, 08 Aug 2023 19:18:50 GMT

Hi there,

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.

Thanks,

Zoe