topic Re: Cannot connect Iphone app to Nest Protect in Nest Protect

Cannot connect Iphone app to Nest Protect

markpaul — Sat, 29 Jul 2023 14:52:17 GMT

My iPhone app is no longer connected to Nest Protect. I had it set up, but I've noticed it has quit working. I cannot get it to reconnect.

How do I reconnect without removing the 7 alarms from their ceiling installs?

Thanks, Mark

Re: Cannot connect Iphone app to Nest Protect

David_K — Sat, 29 Jul 2023 18:16:45 GMT

Unfortunately you’ll need the QR code or setup key. The QR code and setup key are physically printed on the back of the device. Once you have either the QR code or setup key:

Open the Nest app.
Tap the Settings cog > Add product +.
Follow the steps on screen.

I'd definitely recommend writing down the setup key for each Protect and keep it in a safe place.

Re: Cannot connect Iphone app to Nest Protect

EdmondB — Wed, 02 Aug 2023 00:05:33 GMT

Hello markpaul,

Checking in — did you get a chance to try the steps shared by David_K? If so, how did it go? Let me know if you need more help.

Thanks for the help, @David_K?

Best,
Edmond

Re: Cannot connect Iphone app to Nest Protect

EmersonB — Sat, 05 Aug 2023 06:26:24 GMT

Hi everyone,

@markpaul, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, Edmond and David_K.

Regards,

Emerson