topic Re: Forced conversion from Nest secure environment to ADT in Nest Protect

Forced conversion from Nest secure environment to ADT

irenerewright — Sat, 05 Aug 2023 14:34:32 GMT

I have found out that my NEST HUB (purchased from Nest before Google took over) is not updating anymore. Therefore my Nest Protects won't sink with the Nest App. My Nest account is associated with an icloud email. I don't have Google Home. As a result, my Nest wired camera and my Nest Protects can't be added to the ADT app. Since this was a FORCED conversion, Goggle/ADT "gave me" a hub, 2 door/window sensors, motion sensor, battery camera. What about my wired camera and my Nest Protects (I have 2).

How do I add my 3 devices to my ADT app without having a Google Home account because the Nest Hub doesn't show since it says it needs to be updated 1st?

Re: Forced conversion from Nest secure environment to ADT

MplsCustomer — Sat, 05 Aug 2023 18:41:26 GMT

@irenerewright

Since you have several overlapping concerns, you might want to contact Support, you can use the link and instructions in the post below:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Here are a couple of things to think about:

If you have a battery camera, you will have to use the Google Home app; the camera cannot be installed in the Google Nest app. The same is true of newer Nest Hubs. (I didn't even know there were earlier versions of the Nest Hub that got installed in the Google Nest app.)

If you want all of your devices under one umbrella in the same Google Nest "home/structure", you're going to need to migrate from a Nest Account to a Google Account: https://support.google.com/googlenest/answer/9297676

The Nest Protects still work only in the Google Nest app, as do older wired cameras.

Re: Forced conversion from Nest secure environment to ADT

irenerewright — Sun, 06 Aug 2023 05:51:48 GMT

Thanks for the information.

Re: Forced conversion from Nest secure environment to ADT

Jenelyn_O — Tue, 08 Aug 2023 22:20:31 GMT

Hi there,

Thanks for reaching out. I hope you got the answer you're looking for. How's your Nest Protect? Please let us know if you still have questions or concerns, as we'll be willing to assist you further.

I appreciate your help, @MplsCustomer.

Best,

Jenelyn

Re: Forced conversion from Nest secure environment to ADT

irenerewright — Tue, 08 Aug 2023 23:31:50 GMT

Hello, yes, the issue was resolved because I found out I don't have to convert the protect or the wired camera to ADT, they can still reside in Nest environment.

Re: Forced conversion from Nest secure environment to ADT

Jenelyn_O — Wed, 09 Aug 2023 19:47:38 GMT

Hey irenerewright,

We're glad to hear that — thanks for letting us know. Please feel free to create a new thread if you have any questions or concerns, as we'll be willing to assist you from there.

Cheers,

Jenelyn