topic I've submitted multiple requests and no word from Google in Nest Protect

I've submitted multiple requests and no word from Google

RadioSilence — Sun, 13 Aug 2023 16:20:35 GMT

One of my Nest Protect smoke alarms has had its sensor fail. I've tried all the suggestions I could find on the web. It continues to fail and chirp once a minute. I've requested warranty support multiple times via the online web form. Most recent claim is 3-6636000034365

What do I have to do to get this taken care of?

Re: I've submitted multiple requests and no word from Google

EdmondB — Fri, 18 Aug 2023 00:03:36 GMT

Hello RadioSilence,

Thanks for the information. We reviewed the case ID that you provided, and our support has already processed a replacement for your Nest Protect.

Please let us know if you still need further help on this.

Best,
Edmond