topic Re: Nest Protect battery overheating in Nest Protect

Nest Protect battery overheating

seralat — Tue, 01 Aug 2023 00:44:34 GMT

As with several others I've seen in various threads here, my Nest Protect suddenly reported a low batter condition and started to beep. When I pulled it down to check on it, one of the installed batteries was literally burning hot. I'm very concerned about this as a potential fire hazard, particularly since these were the original batteries and a second unit bought at the same time is still showing the batteries as perfectly fine and battery temperatures seem normal when checked.

Re: Nest Protect battery overheating

DanCoco — Tue, 01 Aug 2023 13:15:26 GMT

The overall lack of responsiveness or support (or even acknowledgement of issues) by Google of these LIFE SAFETY devices shows neglect and reckless disregard and has successfully eroded customer trust.

I think our best bet as a customer base is to make these problems known outside Google, so a trend can be established. Could you please take a moment to report this issue to the Consumer Product Safety Commission at: https://www.saferproducts.gov/IncidentReporting

Re: Nest Protect battery overheating

seralat — Thu, 03 Aug 2023 03:49:45 GMT

Hey Google support, do you respond to these messages?

Re: Nest Protect battery overheating

EmersonB — Sat, 05 Aug 2023 06:18:15 GMT

Hi everyone,

@seralat, thanks for bringing this up to our attention. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks for chiming in, DanCoco.

Regards,

Emerson

Re: Nest Protect battery overheating

seralat — Sat, 05 Aug 2023 18:54:45 GMT

Form submitted

Re: Nest Protect battery overheating

EdmondB — Sun, 06 Aug 2023 23:53:03 GMT

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon.

Best,
Edmond

Re: Nest Protect battery overheating

seralat — Fri, 11 Aug 2023 02:34:34 GMT

Have not heard from anyone yet.

Re: Nest Protect battery overheating

EdmondB — Sun, 13 Aug 2023 22:42:03 GMT

Hi there,

Oh no, I'm sorry to hear that. I’ll check with our support and get back to you once I get any updates from them.

Regards,
Edmond

Re: Nest Protect battery overheating

seralat — Tue, 22 Aug 2023 14:05:06 GMT

Still haven't heard from anyone.

Re: Nest Protect battery overheating

EmersonB — Fri, 25 Aug 2023 05:59:08 GMT

Hi everyone,

@seralat, I've seen that you have been assisted via email. I'll consider this post as complete and let's continue working on that channel so we can assist you further. Feel free to start a new topic anytime you need assistance with your Nest devices and the Community would gladly lend a hand.

I appreciate the help, Edmond.

Regards,

Emerson