topic Re: Replacement parts Protect in Nest Protect

Replacement parts Protect

strongmpls — Tue, 29 Aug 2023 01:14:38 GMT

Hello Google,

I just bought a pair of Nest Protects at Costco. Before I could get them mounted I had a miscommunication with my partner and the boxes got thrown away with all the hardware still in them. Is there a way for me to get replacement parts so I can get these wired to my existing 120v home wiring? Thanks!

Re: Replacement parts Protect

MplsCustomer — Tue, 29 Aug 2023 15:06:15 GMT

@strongmpls

You could try contacting Support, using the link and instructions in the post below, to see if Google Nest will provide the parts under your 1-year warranty:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: Replacement parts Protect

Markjosephp — Wed, 30 Aug 2023 02:23:48 GMT

Hello folks,

I wanted to ensure that everything was covered here.

I appreciate your help here, MplsCustomer.

@strongmpls, thanks for reaching out. How's it going? Have you had a chance to reach out to our support team? If you haven't yet, please fill out this form with the needed information so we can get you to the right level of help.

Let us know how it goes.

Regards,
Mark

Re: Replacement parts Protect

strongmpls — Fri, 01 Sep 2023 14:49:43 GMT

I filled out the form but am still waiting for a response.

Re: Replacement parts Protect

zoeuvre — Fri, 01 Sep 2023 17:00:46 GMT

Hi folks,

@strongmpls, we've received your form — thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.

Thanks for all your help, @MplsCustomer and Mark.

Cheers,

Zoe