topic Re: Nest Protect wifi issue in Nest Protect

Nest Protect wifi issue

Biglad — Mon, 18 Sep 2023 21:40:08 GMT

Im having problem with one of my nest protect out of 5. It just wont connect to wifi says offline. Been fine for 5/6 years. Nothing has changed since just that Protect having issues connecting past 2 weeks now

Ive tried nearly everything to get it to work but no luck unless I factory reset the protect then it starts working but few days goes offline.

If I press the middle button it says checking networking, 5 mins later say try again later. Tried updating wifi setting via the nest app struggle to complete it, either wont connect sometimes or wont save the setting at the end gives a error on the app.

Ive Reset the router also , still no luck .

Re: Nest Protect wifi issue

kmullowney — Mon, 18 Sep 2023 21:31:24 GMT

Same. 2 (of 3) Nest Protect devices have suddenly gone off-line and the troubleshooting is not resolving the issue. Google has already exchanged 1 device under warranty, which worked fine for 2 days and then returned to off-line status. Nothing in the household or wifi has changed and no other devices are impacted.

Re: Nest Protect wifi issue

Biglad — Mon, 18 Sep 2023 21:39:28 GMT

How old are your devices? Mines are about 5-6 years old doubt google will do anything about it as i had it for that long?

Re: Nest Protect wifi issue

kmullowney — Mon, 18 Sep 2023 21:41:11 GMT

Mine are all six (6) months old.

Re: Nest Protect wifi issue

zoeuvre — Thu, 21 Sep 2023 23:04:10 GMT

Hi folks,

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. I want to check if you are still in need of any help. If so, please follow these steps:

If the Nest Protect can't establish a connection, it says, "Try again later" and displays a yellow LED light:

Test in the location of an online unit.
Test in another location in the home.
Test on another network and/or router.

Let us know how it goes.

Best,

Zoe

Re: Nest Protect wifi issue

kmullowney — Thu, 21 Sep 2023 23:09:16 GMT

Still having issues. All troubleshooting to date has failed to re-establish the connection on the 2 devices. My 3rd Nest Protect is working just fine.

Re: Nest Protect wifi issue

zoeuvre — Fri, 22 Sep 2023 16:29:04 GMT

Hi there,

@kmullowney, thanks for letting us know. Could you fill out this form and let me know once you're done?

@Biglad, I want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you more.

Regards,

Zoe

Re: Nest Protect wifi issue

kmullowney — Fri, 22 Sep 2023 16:22:44 GMT

I've filled this form out and submitted it.

Re: Nest Protect wifi issue

zoeuvre — Fri, 22 Sep 2023 16:32:39 GMT

Hi kmullowney,

We've received your form; thanks for filling it out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.

Thanks,

Zoe

Re: Nest Protect wifi issue

Biglad — Fri, 22 Sep 2023 21:24:04 GMT

Hi Zoe

so far ive unplugged it, removed batteries for 24 hours after a factory reset. 2nd attempt it connected fine. Its been a few days seems okay but did see orange light ring. checked the app it seemed fine. so just waiting till it completely disconnects

Re: Nest Protect wifi issue

zoeuvre — Sat, 23 Sep 2023 20:33:51 GMT

Hi Biglad,

Thanks for keeping me in the loop. We want to make sure that everything will be taken care of — I’ll keep this thread open and wait for your update.

Kind regards,

Zoe