topic Re: Power connector in Nest Protect

Power connector

Alun — Sun, 15 Oct 2023 09:46:29 GMT

Hi, I have moved house and left the power connector in the old house. Is it a 2 port molex? Where can I order a new one? Otherwise it's a trip to the hardware store.

Many thanks

Re: Power connector

Laffer — Mon, 16 Oct 2023 08:49:14 GMT

I have this problem too except my connector seems to be faulty (swapped with my other nest protect gen 2 mains connectror and everything works fine) and need to get a replacement, where can I get a replacement?

Re: Power connector

Alun — Mon, 16 Oct 2023 09:11:23 GMT

So far I think I have found this: https://uk.rs-online.com/web/p/wire-housings-plugs/7121491P

It looks similar.. I live near one of their centres so I'm going down to see if it fits! Would be great if Google/Nest just let us order it though!

Re: Power connector

zoeuvre — Mon, 16 Oct 2023 17:05:17 GMT

Hi folks,

Thanks for posting here. Are you referring to the 120V AC connector for your Nest Protects? Let me know, so I can look it up here and see how I can continue to help.

Best,

Zoe

Re: Power connector

Alun — Mon, 16 Oct 2023 19:22:59 GMT

Hi Zoe, yes I think so, it's the two cable connector that fits into the nest to provide AC power. Wasn't sure of the voltage but there is only one power connector so I assume it must be 120v. Thank you

Re: Power connector

zoeuvre — Mon, 16 Oct 2023 21:15:24 GMT

Hi Alun,

Thanks for getting back to us. We'd like to further check on this. Could you fill out this form and let me know once you're done? This form is only meant for you to use, so let me know once you’re done.

Regards,

Zoe

Re: Power connector

Alun — Mon, 16 Oct 2023 21:20:31 GMT

Thank you Zoe, done!

Alun

Re: Power connector

zoeuvre — Mon, 16 Oct 2023 21:44:47 GMT

Hi there Alun,

Thanks for the update. We got the form you've submitted — thanks for filling that out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.

Cheers,

Zoe

Re: Power connector

Laffer — Tue, 17 Oct 2023 14:20:33 GMT

Hi Zoe,

I am in the UK, so the voltage here is typically 230 - 240V AC. In the Net Protect User guide it is described as "230V AC cable connector", that is on page 3. The guide I am referring to is here : https://nest.com/support/images/misc-assets/Nest-Protect-(Wired-230V)-User-s-Guide-UK.pdf

Many thanks.

Re: Power connector

zoeuvre — Thu, 19 Oct 2023 23:02:33 GMT

Hi Laffer,

Thanks for letting us know. Kindly fill out this form also and let me know once you're done.

Best regards,

Zoe

Re: Power connector

zoeuvre — Sat, 21 Oct 2023 23:27:45 GMT

Hi there Laffer,

We've received your form; thanks for filling it out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.

All the best,

Zoe

Re: Power connector

Alun — Tue, 31 Oct 2023 17:45:02 GMT

Hi Zoe, how long should I expect to wait to be contacted?

Many thanks

Alun

Re: Power connector

Laffer — Tue, 31 Oct 2023 19:03:07 GMT

Hi Zoe,

Same as Alun, when am I likely to be contacted?

Many thanks.

Re: Power connector

Jenelyn_O — Thu, 02 Nov 2023 15:36:17 GMT

Hi everyone,

Chiming in — we don't have a specific time frame to give, but our support team will surely get in touch with you, as soon as they review your case.

I appreciate the input, Zoe.

Kind regards,

Jenelyn