topic Re: Nest Protect in Nest Protect

Nest Protect

Lennonswain — Thu, 09 Nov 2023 21:05:20 GMT

Evening All

When I moved into my house each room had a nest protect installed. I downloaded the app and added all the devices so I could

monitor them.

Two days again 8 out of 10 nests went offline. My wifi is fine, and I’ve tried all the steps google suggests, including removing a nest (I used the kitchen nest as a Guinea Pig) but it won’t reconnect to the wifi.
Please note that 2 Nests are still connected and work fine.

Anyone had this problem before? What steps would you recommend?

Re: Nest Protect

Lennonswain — Thu, 09 Nov 2023 21:13:26 GMT

Should have added they are all wired and have worked fine for over 2 years!

Re: Nest Protect

Lennonswain — Thu, 09 Nov 2023 21:34:57 GMT

Re: Nest Protect

Lennonswain — Thu, 09 Nov 2023 22:24:18 GMT

Entryway is also now offline.

Re: Nest Protect

zoeuvre — Sun, 12 Nov 2023 18:41:14 GMT

Hi Lennonswain,

Oh no! I'm sorry to hear that the majority of your Nest Protects are offline. Here's a troubleshoot when Nest Protect disconnects or is offline guide for you to follow. Let us know how it goes.

Best,

Zoe

Re: Nest Protect

zignice — Thu, 16 Nov 2023 18:09:26 GMT

Same issue. Mine have worked for several years. Today 3 of 7 went offline. None of the Nest troubleshooting tips worked.

Re: Nest Protect

zoeuvre — Thu, 16 Nov 2023 20:26:00 GMT

Hi zignice,

Yikes! I'm sorry to hear that 3 of 7 of your Nest Protects went offline, and I appreciate you performing the troubleshooting steps on your own already. Don't give up on us yet—we'd like to further check on this. Could you fill out this form and let me know once you're done?

Thanks,

Zoe

Re: Nest Protect

zignice — Thu, 16 Nov 2023 20:34:59 GMT

I completed the form

Re: Nest Protect

zoeuvre — Thu, 16 Nov 2023 20:44:50 GMT

Hi there zignice,

We've received your form—thanks for filling that out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.

Regards,

Zoe