topic Re: WiFi connection on battery Nest Protect in Nest Protect

WiFi connection on battery Nest Protect

Commander19 — Wed, 08 Nov 2023 11:24:37 GMT

I recently installed 8 Protects and 4 of them are hardwired and the others are battery/wireless. I noticed on the hardwired that they are always sending a wireless signal which I can tell in my Eero app because they always show connected under my active devices. The battery/wireless don’t show this and they are randomly checked once a day and never show a constant signal in the Eero. I am guessing the battery operated ones are not in a constant wifi to save the batteries but is that normal? Thanks

Re: WiFi connection on battery Nest Protect

EmersonB — Fri, 10 Nov 2023 19:42:51 GMT

Hi Commander19,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, how far are they from your Wi-Fi router? Do you have Wi-Fi extenders? Do you see any error messages?

Give these steps a try:

If you have at least one 2nd gen Nest Protect in your home, you can run a Safety Checkup with the Nest app.

1. Sign into your account in the app.

2. Select Nest Protect on the home screen.

3. Tap Checkup at the bottom of the screen.

To learn more, you may visit our public article about “Learn about Safety Checkup”.

Regards,

Emerson

Re: WiFi connection on battery Nest Protect

Commander19 — Fri, 10 Nov 2023 23:00:44 GMT

Yep it passes the check and the wireless units individual say network is ok when I test the actual units. I am just thinking the battery units don’t sent out a 24hr wifi signal to save the batteries

Re: WiFi connection on battery Nest Protect

Lance_L — Sun, 12 Nov 2023 00:56:46 GMT

Hey everyone,

@Commander19, I’m chiming in to ensure you’ve got the answer you’re looking for. You’ve hit the nail on the head; Nest Protect doesn't maintain a constant Wi-Fi connection. See below:

Battery-powered Nest Protects normally test the Wi-Fi connection once per day.
Wired Nest Protects normally test their connection every 30 minutes, as long as the power is on.

You can check out this guide to learn how to manually test Nest Protect's Wi-Fi.

Let me know if you have any questions.

Thanks for the help, Emerson.

Best,

Lance

Re: WiFi connection on battery Nest Protect

Commander19 — Tue, 14 Nov 2023 22:16:56 GMT

That makes sense. Thank you

Re: WiFi connection on battery Nest Protect

Jenelyn_O — Tue, 14 Nov 2023 22:24:12 GMT

Hi there Commander19,

Chiming in — no worries. Please let us know if you still have questions or concerns, as we'll be willing to assist you further.

I appreciate the help, Emerson and Lance.

Thanks,

Jenelyn