topic Re: Nest Protect P009(0.80) error in Nest Protect

Nest Protect P009(0.80) error

vivlund — Thu, 16 Nov 2023 14:06:29 GMT

I've had 2 Nest Protects connected on the network for years, but as of yesterday, neither of them will connect to the network, and they both went offline at the same time, possibly after some update to their software or the iOS app. Same router, same router settings. I've tried the troubleshooting steps and made a new home on the app, but nothing works. Can anyone help me?

Re: Nest Protect P009(0.80) error

Greg1968 — Thu, 16 Nov 2023 14:16:48 GMT

I am having the same issue. 6 nest protects went off line yesterday, November 15, 2023. I tried resetting the protects to factory settings and adding to my account again. No good. P009 errors. Do not reset to factory specs.

Re: Nest Protect P009(0.80) error

vivlund — Thu, 16 Nov 2023 14:29:11 GMT

I agree, I reset to factory specs, and that did not solve the problem. I have made sure my router has IPv6 turned on, I am using Google Wifi routers. I removed the Protects from the Nest app, tried to add them back, same P009 error.

Re: Nest Protect P009(0.80) error

JedWare — Thu, 16 Nov 2023 16:31:30 GMT

I just had 2 protects go offline yesterday 11/15/2023 as well. I have run through all tests short of resetting them. This looks like a Google issue they aren't acknowledging on their system status board. They had not issues for the past 6 years.

My other 6 Protects are all online. I have a couple of monitoring tools and they all show them as connected to my network.

I hope someone can shed light on this issue.

Re: Nest Protect P009(0.80) error

vivlund — Thu, 16 Nov 2023 17:54:57 GMT

Also wanted to mention I have 3 Nest Thermostats that are connected to the network and working and one Nest Camera that is connected to the network and working. I noticed in other solutions someone said they needed to set the port forwarding in order to get this to work, I tried that, I used their port, didn't work. I can't see the firewall activity so I don't know if the port is the same. Edit- spoke to support, the port is 11095, this didn't work, support could not help me.

Re: Nest Protect P009(0.80) error

zignice — Thu, 16 Nov 2023 18:01:35 GMT

Same issue. I have several Nest Protects and 3 went offline today. I tried resetting and tried to reconnect and they would not connect.

Re: Nest Protect P009(0.80) error

Dougputnam — Thu, 16 Nov 2023 18:22:53 GMT

I have the same problem. I have had 6 nest protect smoke detectors for 8 years now. Yesterday (Nov 15), all 6 went offline. The app shows them offline but my EERO router shows them all as online. My first clue that they were offline is the lights did not go green last night when I went to bed, the lights went red. I have tried all online solutions to no avail. This is a safety issue that must be corrected immediately. I see the nest app was updated 1 week ago. Nest support should look into this ASAP! If someone is hurt or killed due to this issue, I can see a big law suit.

Re: Nest Protect P009(0.80) error

JillG — Thu, 16 Nov 2023 18:34:00 GMT

Hi,

I'll escalate this to our Community Specialists at Nest to see if they have any info surrounding this uptick in that error you are getting.

Thanks for reporting!

Re: Nest Protect P009(0.80) error

Colossus — Thu, 16 Nov 2023 19:45:06 GMT

Same Issue. 6 Nest, 3 went offline on 11/15/2023. Reset 1 to factory defaults and now will not add back to my Nest account. P009(0.80) is the error code and it fails on adding to my account. I have tried moving it to a different wifi network and different DNS settings on my router. Cleary Google is garbage.

Re: Nest Protect P009(0.80) error

Colossus — Thu, 16 Nov 2023 19:47:41 GMT

I am now unprotected with the factory reset one, not interconnected which is a violation of my city and county's ordinances. Come on Google you can do better than this. And I have wasted hours on this since yesterday.

Re: Nest Protect P009(0.80) error

vivlund — Thu, 16 Nov 2023 20:02:39 GMT

I also wasted hours on this today and yesterday. Today I was online with chat help from 11:10 AM until 12:54PM, so don't bother trying to get help or working on this, they don't know what is wrong yet. And don't reset your device, it doesn't fix the problem at this point in time.

Re: Nest Protect P009(0.80) error

zoeuvre — Thu, 16 Nov 2023 20:40:46 GMT

Hi folks,

Thanks for chiming in, @JillG.

Oh no! I'm sorry to hear that you are all having connectivity issues with P009 code on your app. Don't give up on us yet—we'd like to further check on this. Could you fill out this form and let me know once you're done?

Best,

Zoe

Re: Nest Protect P009(0.80) error

JedWare — Thu, 16 Nov 2023 20:44:29 GMT

I filled out form.

Re: Nest Protect P009(0.80) error

vivlund — Thu, 16 Nov 2023 21:13:02 GMT

filled out form with all serial number and version info for app and protect software versions. Thank you.

Re: Nest Protect P009(0.80) error

ChrisElly — Thu, 16 Nov 2023 22:45:59 GMT

Hi yes I am having the same problem I have called Google support and they tell me to switch of 5ghz in the router and use 2.4Ghz only I have been on the phone with Sky Broadband for 1.5 hrs tonight and have gone over all the setting and it is not the setting in the router there is a problem at Google Nest.

this happened 20hrs ago I have 2 cameras + 2 thermostats and 4 protects and all 4 protects have gone offline I have tried to re-set no good and put 1 back to factory setting and delete off my account and now I cannot add it back to my account I get P009 (0.80) error message on my account.

Google need to sort this out ASAP

All router are so advanced that they can detect if its connection to 2.4Ghz or 5Ghz.

Re: Nest Protect P009(0.80) error

JedWare — Thu, 16 Nov 2023 22:49:49 GMT

I do have my bands separated on my router. Has been that way for years. So that has not changed on my network. I think they are just spouting off the typical punch list of ideas. Given that some have even tried a reset and it failed proves it is not our problem to fix.

Re: Nest Protect P009(0.80) error

Colossus — Thu, 16 Nov 2023 22:55:22 GMT

My Router has an IoT network that is wifi 2.4 only. I switched all my nest components over to it this morning. Did not fix anything. Just more aggravation as we all know they rolled something out and it broke things.

Re: Nest Protect P009(0.80) error

ChrisElly — Thu, 16 Nov 2023 22:59:15 GMT

Yes its definitely there problem to fix I have spent hours on this today if you look at the video on how to install one there is nothing about splitting you router and if you did no one will bye them.

I just wish that they will just say yes there is a problem and it will stop you from wasting your time I have also filled out the form

Re: Nest Protect P009(0.80) error

vivlund — Fri, 17 Nov 2023 01:14:07 GMT

Are other people who have this problem using the iOS Nest app that was just updated? Just curious. Also, during troubleshooting, I noticed the Protects at some point had IPv4 IP addresses assigned by my router before they were reset by me (don’t do this, it doesn’t work.)

Re: Nest Protect P009(0.80) error

MrRobot1 — Fri, 17 Nov 2023 02:32:39 GMT

Same issue two of my protects went offline yesterday. Tried factory reset, restart router etc. nothing has worked.